Blocked eMails from NinjaForm?


InMotionFans
n/a Points
Asked:
2014-08-21 11:31 am EST

Hits: 20
We are using NinjaForms, a WordPress plugin, to receive messages from our site. This form uses our host SMPT to forward the messages to us. Is it possible that inmotoin is blocking these? Is there a setting we need to edit to be able to receive these?

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Arn
Staff
16,626 Points
2014-08-21 2:11 pm EST
Hello,

Thanks for the question! I'm sorry that you're having problems with NinjaForm. I actually looked at the form and loaded it myself. I double-checked your logs to make sure that nothing was being blocked. The form is NOT being blocked. I also created a test admin user in order to check out your WordPress Administrator settings for Ninja Form.

I noticed that if you go to ALL forms, you will see an option under the form called "View Submissions". All of the form submissions including my test one appear. This indicates that the form is working without any problems. I don't see that the form is forwarding anywhere.

Hope that helps to clarify the issue!
Regards,
Arnel C.

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Hello,

I was looking at this at little deeper because of the emails that were supposed to go OUT to the administrators that you listed in the form. When i checked the NinjaForms troubleshooting guides, they mentioned that it is possible that another plugin might be conflicting with the Ninja Forms plugin. I highly recommend that you try setting up an SMTP plugin for WordPress so that it uses your server's SMTP for sending out email. At this point, when I watch the server live after sending the form, the email is not making it to the server at all. If it would hit the server, then I would see an error message appear in the log files for the mail server. At this point I see nothing. Check out WP Mail Bank or any of the SMTP plugins in order to make sure that your WordPress application is using the hosting server's outgoing mail service correctly.

Kindest regards,
Arnel C.
Arn
16,626 Points
Staff
2014-08-21 2:47 pm EST
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