why the website can't send confirmation email

Category: Email

proson
Asked:
2013-07-11 5:49 am EST

Hits: 781
Hi,

I have a web site which hosted on your servers:

domain: idea-action-yournext.com.

we have a web form to collect registrant details to a local work shop.

The problem we found was between 0600 PST - 0800 PST, the registrant did not receive any email confirmations. All other times are ok.

Well, can we know if this problem be solved?

Thanks!

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jamesr
Staff
5,889 Points
2013-07-11 10:29 am EST
Hello proson!

Sorry for the trouble with the email not going out. We checked the logs for the server and the server was not any high load that could have caused it. There is a time gap in your incoming and outgoing emails. Is the program using SMTP from a email that is not on our server?

Best Regards,
James R

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No it used the same domain as the website. As I said only the time between 0600 PST - 0800 PST, the other time are ok.
proson
8 Points
2013-07-11 10:33 am EST
The logs show that the website was not accessed during those times, so it appears that there was an issue accessing the server. There could have been a non server related network issue preventing the site from being accessed. It's possible the site was accessed through a cached page, giving the appearance that the site was accessed. Below is an excerpt of the logs during that time.

Get requests
[10/Jul/2013:02:17:11 -0700] "GET /form_test/form.php "Mozilla/5.0 (Linux; U; Android 2.3.3; Build/GINGERBREAD)
[10/Jul/2013:14:44:50 -0700] "GET /form_test/form.php "Mozilla/5.0 (Linux; U; Android 2.3.6; Build/GINGERBREAD)

Post requests
[10/Jul/2013:02:16:48 -0700] "POST /form_test/form.php HTTP/1.1" (Linux; U; Android 2.3.3; zh-tw; GT-I9100 Build/GINGERBREAD)
[10/Jul/2013:21:03:57 -0700] "POST /form_test/form.php HTTP/1.1" (iPhone; CPU iPhone OS 6_1 like Mac OS X)

If you see this happen again, please contact support ASAP so we can see it when its happening.

Best Regards,
James R

jamesr
5,889 Points
Staff
2013-07-11 11:25 am EST
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