Mail sent from rcc.us is now returned as rejected for my MTA's "Poor reputation."

Category: Email

rccarroll
Asked:
2013-04-03 1:13 pm EST

Hits: 830
If you believe that this failure is in error, please contact the intended recipient via alternate means.
LHarnisch@anl.gov
SMTP error from remote mail server after initial connection:
host mailgateway.anl.gov [130.202.101.28]: 554-mailgateway.anl.gov
554 Your access to this mail system has been rejected due to the sending MTA's poor reputation.

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I thought the response was guaranteed to be within 60 minutes?
rccarroll
8 Points
2013-04-03 02:29 pm EST
This appears to still be an issue...as myself and one of my clients have experienced over the past couple of days
zygrinsites
12 Points
2013-04-15 12:30 pm EST

OTHER ANSWERS

0

Arn
Staff
16,575 Points
2013-04-03 2:44 pm EST
Hello Rccarroll,

Apologies, we do try to keep the answers within the hour. The email issue is unfortunately not isolated to just your account. Our systems people have determined an issue affecting mail services and our working as quickly as possible to rectify the problems. If you want an immediate response, you can always contact live technical support - they are available 24/7.

Keep an eye on this page: Status of InMotion Hosting Servers

If you have any further questions, please contact technical support available 24 hours a day / 7 days a week.

Regards,

Arnel C.
Community Support

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I didn't think that live tech support could solve this problem. it isn 't a current problem on your server, it is the way your server is listed in an international database, and while you can't change that quickly, it needs to be addressed.
rccarroll
8 Points
2013-04-03 2:52 pm EST
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