How can I enable outgoing DKIM?

Category: Email

samalone64
Asked:
2013-05-07 1:44 pm EST

Hits: 1,383
I'm aware of the "Email Authentication" settings in cPanel, and I've got DKIM enabled there. But that setting only authenticates incoming mail. Outgoing email still does not have the "DKIM-signature" header required to participate in the email feedback loop services of companies like Yahoo.

How can I enable DKIM for outgoing email in my VPS 2000 account?

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Scott
Staff
20,848 Points
2013-05-07 2:31 pm EST
Hello samalone64,

When you enable DKIM via your cPanel, that tags outgoing mail with a DKIM signature.

I was able to test your emailing capabilities of both domains on your primary cPanel account. I created a test email account on both and sent an email to our support via the webmail program. Both emails arrived with DKIM signatures in the headers.

Feel free to send a test message from the domain you are not seeing the DKIM signatures to docs@inmotionhosting.com and then leave a comment below to notify us. We will be happy to take a look at the headers to confirm.

Best Regards,
Scott M

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Thanks. I sent an email to your address yesterday at 4:26 pm EDT titled "Testing DKIM-signature in outgoing email headers". (Sorry for not getting back to you sooner. I got interrupted.) I can't find a DKIM-signature when I view all headers of that email in Apple Mail.

I also sent a test message just to myself using a PHP form running on the server, rather than using Apple Mail. That message didn't have a DKIM-signature either.

Thanks for taking a look. —Stuart
samalone64
8 Points
2013-05-08 2:15 pm EST
Hello samalone64,

Thank you for you for letting us know, but unfortunately I was unable to locate your emails. I recommend contacting live support so you can provide personal information regarding your email, and they can investigate this issue further.

The DKIM information is included in the header, and your email client may not display it by default.

Here is a link to a DKIM tester I found via google search.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
johnpaulb-imhs1
10,994 Points
Staff
2013-05-08 4:57 pm EST
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