Google Apps e-mail issue

Category: Email

ThePeak
Asked:
2013-03-21 4:23 pm EST

Hits: 1,671
Yesterday, I transferred our domain, the-peak.ca, to point to the inmotion hosting nameservers. Since then, none of our @the-peak.ca e-mail addresses have been able to receive e-mail; anything sent to them gets an "undeliverable" message.

I suspect the problem is that our e-mail addresses are all associated with our Google Apps account. How can we disable the webmail on inmotionhosting so that Google Apps will take over for our e-mail needs again?

The text of the rejection message is as follows:

------
Delivery to the following recipient failed permanently:

production@the-peak.ca

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain the-peak.ca by the-peak.ca. [74.124.211.102].

The error that the other server returned was:
550-Verification failed for <david@the-peak.ca>
550-No Such User Here
550 Sender verify failed
-----

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OTHER ANSWERS

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Arn
Staff
16,562 Points
2013-03-21 4:37 pm EST
Hello ThePeak,

Yes, when you change name servers, your previous DNS settings (including all of the settings for Google Mail) do NOT get transferred. You can set all of the settings yourself by going into the Cpanel. Or, you can email support a verified message (verification is done with last 4 digits of the credit card on the account or the AMP password) and provide the information you need changed in the DNS for your Google Mail to work. We have an article here that may help you with this issue:

Modifying the MX records.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.

Regards,

Arnel C.

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