InMotion Hosting Support Center

Finding an email from old deleted account

Category: Email

InMotionFans
n/a Points
Asked:
2015-05-11 3:54 pm EST

Hits: 139
Reports of emails from an old deleted account landing in an existing staff email account caused me to search for aliases in the cpanel email section via trace an email. Email trace results in:

xxxxxx@xxx.com
virtual_aliases via virtual router forced address failure

How can one pin this down further and or delete the alias? I can only clearly see how to delete forwards through the web gui.

Thank you

You must login before you can ask a follow up question.

You must login before you can submit an answer.

OTHER ANSWERS

0

John-Paul
Staff
28,243 Points
2015-05-11 4:10 pm EST
Hello,

Thank you for contacting us about receiving an email from a deleted account. Any email transmitted from your server will leave a log. I recommend reviewing your email logs via ssh. This will provide specific evidence into the origin of the email.

If there is not record on the server, it could be possible spoofing. SPF records and Domain Keys can verify emails are delivered unmodified from the correct server.

I would also check the client of the person who received the email as well. For example, it could be an issue with Outlook, MacMail, Thunderbird, etc.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul B

You must login before you can post a comment about this answer.

Like this Question?

Support Center Login

Social Media Login

   
Social Login Joomla

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!