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email problem

Category: Email

2013-05-07 7:46 pm EST

Hits: 1,379
Just setup an email but when I tested it I got a bounce back?

This is what the email said ----------------------- ----------------------------------------

Delivery to the following recipient failed permanently:

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain by [].

The error that the other server returned was:
550 #5.1.0 Address rejected.

----- Original message -----

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;; s=20120113;
MIME-Version: 1.0
X-Received: by with SMTP id k7mr2891913vem.0.1367970229403; Tue,
07 May 2013 16:43:49 -0700 (PDT)
Received: by with HTTP; Tue, 7 May 2013 16:43:49 -0700 (PDT)
Date: Tue, 7 May 2013 16:43:49 -0700
Message-ID: <>
Subject: test
From: Brian Schwab <>
Content-Type: multipart/alternative; boundary=089e013cc328964ae004dc296375


any assistance much appreciated


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28,417 Points
2013-05-07 7:58 pm EST
Hello Schwabino,

The message above states that you sent the email from a GMAIL account (not our server), but the main problem it's stating is that the email address was rejected (specifically by the GoDaddy server that the email was sent to) - not something that we can fix. You need to contact the individual a different way. I got a similar error when testing an email sent from our server here.

The error that is being returned by Gmail is showing what is known as a hard bounce. For more information or to troubleshoot the issue further, you will need to contact the Postmaster/Administrator for the Godaddy server.

If you have any further questions, please contact technical support available 24 hours a day / 7 days a week.

Arnel C.
InMotion Hosting
Community Support Team

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Hello Schwabino,

I wanted to update my answer after reviewing the issue a little further. I do apologize for the confusion, as it appeared to me (at first glance) to be unrelated to our servers. However, just to clarify - we do understand that the domain is pointed to our hosting server. This does mean that we are handling website traffic, but EMAILS are not being handled here. Your current DNS information points your email to GoDaddy. So, in truth, the email is NOT being handled by our server. I wanted to make sure that we did see you were trying to send a test email to your domain. As per the bounce, the email was being directed to the GoDaddy server appropriately, but their server is rejecting it. Please contact GoDaddy's Technical support for further help in troubleshooting this issue. Make sure you share the bounce with them as it will help them pinpoint the problem.

If you have any further questions, please contact technical support available 24 hours a day / 7 days a week.

Arnel C.
InMotion Hosting
Community Support Team
28,417 Points
2013-05-07 11:06 pm EST
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