email problem

Category: Email

schwabino
Asked:
2013-05-07 7:46 pm EST

Hits: 1,204
Just setup an email but when I tested it I got a bounce back?


This is what the email said ----------------------- ----------------------------------------

Delivery to the following recipient failed permanently:

hk@hkrush.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain hkrush.com by smtp.secureserver.net. [72.167.238.201].

The error that the other server returned was:
550 #5.1.0 Address rejected.

----- Original message -----

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com; s=20120113;
h=mime-version:x-received:date:message-id:subject:from:to
:content-type;
bh=TrKrQ5P5Mny16nXb4MFA807GRRYZZAfDsz2MB+Vq+nk=;
b=vsrnrqOybpapXkzo3AbULqRNudZpxFlhWSjM0LuZE/ihkbezomd37fdyiLWkDHBCYZ
9l34XeslnLfZmjN20LXnyz1WKH23Wa3FNzFnriwxGMd4VqSCzpQgP1M7qH29CC2Bpe9P
CIq8EixTfHOLG7o8vFl/FbF+5oSaYL+m3uST7lUCpNmD8UKhejZIKDaW8qK739b9U2zS
LWM1tOOf3tHzYMxhyFvzOIKL3korVF0BFSQt+c1JMJVaJKQuo6mekYBEhxqF2uqEeSv7
BB/kuotlCi4lVT7PzcWQfv/I7zQR48zb4wLuHepZPtWvZ4ab4gwuFeYmIXl0zycfPprI
A0AA==
MIME-Version: 1.0
X-Received: by 10.58.45.71 with SMTP id k7mr2891913vem.0.1367970229403; Tue,
07 May 2013 16:43:49 -0700 (PDT)
Received: by 10.52.230.134 with HTTP; Tue, 7 May 2013 16:43:49 -0700 (PDT)
Date: Tue, 7 May 2013 16:43:49 -0700
Message-ID: <CAAyXbXg5BVtK1vYgnsR9PQu4L1JxaJ63BfJnbgZ1xgZ9_FC_dA@mail.gmail.com>
Subject: test
From: Brian Schwab <bcschwab@gmail.com>
To: hk@hkrush.com
Content-Type: multipart/alternative; boundary=089e013cc328964ae004dc296375


____________

any assistance much appreciated

Thanks

You must login before you can ask a follow up question.

You must login before you can submit an answer.

OTHER ANSWERS

0

Arn
Staff
16,626 Points
2013-05-07 7:58 pm EST
Hello Schwabino,

The message above states that you sent the email from a GMAIL account (not our server), but the main problem it's stating is that the email address was rejected (specifically by the GoDaddy server that the email was sent to) - not something that we can fix. You need to contact the individual a different way. I got a similar error when testing an email sent from our server here.

The error that is being returned by Gmail is showing what is known as a hard bounce. For more information or to troubleshoot the issue further, you will need to contact the Postmaster/Administrator for the Godaddy server.

If you have any further questions, please contact technical support available 24 hours a day / 7 days a week.

Arnel C.
InMotion Hosting
Community Support Team

You must login before you can post a comment about this answer.

Hello Schwabino,

I wanted to update my answer after reviewing the issue a little further. I do apologize for the confusion, as it appeared to me (at first glance) to be unrelated to our servers. However, just to clarify - we do understand that the domain hkrush.com is pointed to our hosting server. This does mean that we are handling website traffic, but EMAILS are not being handled here. Your current DNS information points your email to GoDaddy. So, in truth, the email is NOT being handled by our server. I wanted to make sure that we did see you were trying to send a test email to your domain. As per the bounce, the email was being directed to the GoDaddy server appropriately, but their server is rejecting it. Please contact GoDaddy's Technical support for further help in troubleshooting this issue. Make sure you share the bounce with them as it will help them pinpoint the problem.

If you have any further questions, please contact technical support available 24 hours a day / 7 days a week.

Arnel C.
InMotion Hosting
Community Support Team
Arn
16,626 Points
Staff
2013-05-07 11:06 pm EST
Like this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!
Ask a Question

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!