Email delivery failure - possible auto-responder issue

Category: Email

InMotionFans
n/a Points
Asked:
2014-01-24 6:30 am EST

Hits: 544
We have email auto-responders setup on an account. Emails sent to that account get the following bounce back. How can we solve?

(I have changed the domain name)

From: Mail Delivery System [mailto:Mailer-Daemon@ld125.inmotionhosting.com]
Sent: 24 January 2014 03:12
To: dspence@ourdomain.com
Subject: Mail delivery failed: returning message to sender

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

pipe to |/usr/local/cpanel/bin/autorespond nblacklock@ourdomain.com
/home/purepr7/.autorespond
generated by nblacklock@ourdomain.com

The following text was generated during the delivery attempt:

------ pipe to |/usr/local/cpanel/bin/autorespond
nblacklock@ourdomain.com /home/purepr7/.autorespond
generated by nblacklock@ourdomain.com ------

[2014-01-23 19:12:11 -0800] warn [Cpanel::SafeDir::MK] mkdir
/home/purepr7/.cpanel/mailloopprotect/dspence@ourdomain.com failed:
File exists at /usr/local/cpanel/Cpanel/SafeDir/MK.pm line 169

Cpanel::SafeDir::MK::safemkdir('/home/purepr7/.cpanel/mailloopprotect/dspenc
e@ourdomain.com', 0700) called at
/usr/local/cpanel/Cpanel/MailLoopProtect.pm line 48

Cpanel::MailLoopProtect::create_delivery_event('dspence@ourdomain.com'
, 'nblacklock@ourdomain.com', 6, 28800) called at bin/autorespond line
140
[2014-01-23 19:12:11 -0800] warn [autorespond] Could not create dir
"/home/purepr7/.cpanel/mailloopprotect/dspence@ourdomain.com" at
/usr/local/cpanel/Cpanel/MailLoopProtect.pm line 50

Cpanel::MailLoopProtect::create_delivery_event('dspence@ourdomain.com'
, 'nblacklock@ourdomain.com', 6, 28800) called at bin/autorespond line
140

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OTHER ANSWERS

0

JeffMa
Staff
7,372 Points
2014-01-24 9:20 am EST
It looks like you had some permissions issues within your account. I have corrected your permissions within your account and it has resolved your issues. In the future, you may also use our bounceback parser tool to analyze any bounceback messages, as well as open a ticket directly with our technical support team directly from within the tool.

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