Why are my emails being delayed?


bwdrilling
Asked:
2012-02-10 12:13 am EST

Hits: 5,192
We are experiencing delays in emails being received/sent, especially one specific email account.

Here are 2 of the messages received:

"This message was created automatically by mail delivery software.
A message that you sent has not yet been delivered to one or more of its
recipients after more than 24 hours on the queue on biz104.inmotionhosting.com.

The message identifier is: 1Rv9MH-0008F2-NW"

"
This message was created automatically by mail delivery software.
A message that you sent has not yet been delivered to one or more of its
recipients after more than 24 hours on the queue on biz104.inmotionhosting.com.

The message identifier is: 1RvB9l-0001eW-3u

And these issues are all to the same address: sales@bwdrillingtools.com
This account seems to have numerous delayed issues.

Any ideas on why this is happening?

Thank you.

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OTHER ANSWERS

0

Tim S.
Staff
9,967 Points
2012-02-10 10:23 am EST
Hi bwdrilling,

Thanks for posting your question. I'm more than happy to assist you. I've checked the server logs to gain some insight on your issues and noticed the emails appear to be forwarding to AOL. The deferred response seems to be coming for AOL, with the most common response is that the AOL mail service is unavailable. I've checked the IP reputation with AOL, and it is neutral so their not blocking mail from the IP of the server.

I'd did read on the AOL postmaster blog that there is times when they have large amounts of mail, and messages may be queued as the server needs time to deliver them. When this happends even good mail can be delayed. Here's a link to that article:

AOL Inbound Delays

If you need further assistance please feel free to contact us.

Thanks!

Tim S

You must login before you can post a comment about this answer.

We're experiencing this issue as well.

This message was created automatically by mail delivery software.
A message that you sent has not yet been delivered to one or more of its
recipients after more than 24 hours on the queue on vps4639.inmotionhosting.com.

The message identifier is: 1V8zW6-0004jg-Jg

This message was created automatically by mail delivery software.
A message that you sent has not yet been delivered to one or more of its
recipients after more than 24 hours on the queue on vps4639.inmotionhosting.com.

The message identifier is: 1UzTyp-0007Tz-QN

Except, this is going to an in-house email server at a neighboring business. They report that "As soon as our server receives the message, it's delivered"
PrintPlus
3 Points
2013-08-14 8:32 am EST
Hi PrintPlus,

To find out why the emails are not being delivered, our Support Team will need to review the email logs on the server - they will have more specific details. Contact our Support Team (via chat / email / phone) and tell them that message Id's 1V8zW6-0004jg-Jg and 1UzTyp-0007Tz-QN (ask taken from your comment) are having delivery problems. They can access your server, review the email logs, and give you more information about the problem.

Thanks,
- Brad
BradM
5,399 Points
Staff
2013-08-14 9:50 am EST
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