too many protocol violations


frrobert
Asked:
2014-03-26 5:13 pm EST

Hits: 24
When Outlook 2013 connects using imap I get a periodic error message stating too many protocol violations . The error does not occur all the time. The error has started after I made the recommended changes listed below for the inbox issue.
http://www.inmotionhosting.com/support/news/general/imap-issues-affecting-outlook-2013-and-office-365-functionality

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JacobIMH
Staff
9,962 Points
2014-03-26 5:36 pm EST
Hello frrobert, and thanks for your question.

Which of the solutions did you use for Outlook 2013 in the IMAP issues affecting Outlook 2013 article? You might want to try all 3 to see if that solves your intermittent issues.

Also you might possibly be encountering problems if you're attempting to login to webmail at the same time your syncing IMAP mail with Outlook.

I see several instances in the mail logs where it does seem one of your email accounts is logged both into webmail and Outlook at the same time. So I would try to not login to webmail for awhile, and see if the errors persist.

Finally, are these the exact word for word errors that you're receiving? There might be a bit more information in the error as to exactly what protocol call is being violated. If your problems persist, you could attempt to enable Outlook transport logging which should allow you to see exactly what is going on between your mail client and the IMAP server.

Please let us know if you had any other questions at all!

- Jacob

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I was able to track down the issue. It appears to be a conflict between Outlook 2013 and the email scanner for AVG.
frrobert
16 Points
2014-03-27 7:34 am EST
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