Google app email problem


rprmatias
Asked:
2013-08-29 2:39 pm EST

Hits: 948
When I try to send a email from the Google app account I receive a bounce message error (see below). The email works fine from e to everywhere but inMotion.

Delivery to the following recipient failed permanently:

miguel.carvalho@calscopetrading.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain calscopetrading.com by calscopetrading.com. [198.46.81.134].

The error that the other server returned was:
550-Verification failed for <rpm@giganetstore.com>
550-No Such User Here
550 Sender verify failed

----- Original message -----

X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=1e100.net; s=20130820;
h=x-gm-message-state:mime-version:date:message-id:subject:from:to
:content-type;
bh=uS2B3VWp4f5AkStsm/x7Uh0BrENf7lou+QNFtklF7k4=;
b=EvAPfCYIhNph6lkPUPbOq5QUAPQlrb7pvtwKG+WvxW3TsLmQZyt+OrTPUC0hbxu6HJ
GKmKgjxSf2IzfLEvByipgaFPoe9zcSFp19b87vFqpQyq025qO1gv7aDgdNgg1OAp35Rx
evcfYCiGa14guI98eMiRy+k1Pb4saiuOH7yCaOiWDULhEvL74v8q7MmhtgOHPPhL5OYx
TH4PnJVIacllQIvKAV4RQf/ZCSGwK2gSc6a7DSK77fkO4BXE76m1wH8ej4Wm0MlcHvW5
kPR4yJNv5LHQtfcX1EH5RxG5aHYhsl4jcwuPhiMbO4rJ1J+ef8W29D3Th3X4OSR1np5r
BWCw==
X-Gm-Message-State: ALoCoQm6XS7uzB8Jx9Fv2Ixg8sWt55D08xWEggPh0EsQiESeApbPW4DJu8JKhbjXuub0ot4w4QkF
MIME-Version: 1.0
X-Received: by 10.152.2.4 with SMTP id 4mr4313626laq.0.1377804742768; Thu, 29
Aug 2013 12:32:22 -0700 (PDT)
Received: by 10.114.186.10 with HTTP; Thu, 29 Aug 2013 12:32:22 -0700 (PDT)
Date: Thu, 29 Aug 2013 20:32:22 +0100
Message-ID: <CAC++O2x-QH6bzO35ctetG32AsyPNBXsCnLi9CyG7RUiNSdx4PA@mail.gmail.com>
Subject: teste
From: Rui Matias <rpm@giganetstore.com>
To: Miguel Carvalho <miguel.carvalho@calscopetrading.com>
Content-Type: multipart/alternative; boundary=089e0112c51c43483304e51b2a57

You must login before you can ask a follow up question.

You must login before you can submit an answer.

OTHER ANSWERS

0

johnpaulb-imhs1
Staff
10,207 Points
2013-08-29 3:40 pm EST
Hello rprmatias,

Thank you for your question. In the future, I recommend trying out Email Bounceback Parser tool, it can help explain bounce messages, and makes it easy to notify System Administrators of any issues you notice.

I looked at the MX entries, and I noticed both domains (calscopetrading.com & giganetstore.com) are pointed to Google for email.

This means all emails for these domains are handled only by google.

The error you see from google is:
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain calscopetrading.com by calscopetrading.com. [198.46.81.134].

The error that the other server returned was:
550-Verification failed for
550-No Such User Here
550 Sender verify failed


Essentially, google tried to deliver the email to miguel.carvalho@calscopetrading.com, but the sending address rpm@giganetstore.com failed with these messages:
550-Verification failed
550-No Such User Here
550 Sender verify failed


This usually means the email address (rpm@giganetstore.com) is misspelled, needs to be created/setup with google, or the password/username is wrong.

Also, if you modified the DNS (such as MX or Nameservers) it can take up to 24 hours to propagate.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

You must login before you can post a comment about this answer.

Like this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!
Ask a Question

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!