E-mail server error


RebusCom
Asked:
2012-09-09 11:01 am EST

Hits: 746
When sending mail to a recipient from any inmotion account, I receive the following bounce:

SMTP error from remote mail server after initial connection:
host smtp.secureserver.net [216.69.186.201]: 554-m1pismtp01-029.prod.mesa1.secureserver.net
554 Your access to this mail system has been rejected due to the sending MTA's poor reputation. If you believe that this failure is in error, please contact the intended recipient via alternate means.

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Scott
Staff
19,433 Points
2012-09-10 11:38 am EST
Hello RebusCom,

The server is not currently showing up in any blacklists. However, the receiving server may use a different third party. The best thing to do is to send our support team a copy of the bounced email you received. This contains information to help them identify the issue so they may contact the blacklister if necessary.

To do so, you would need to contact our support department (open 24/7) with that request. Be sure to validate your account with either the last 4 digits of the credit card on file, or the current Account Management Panel (AMP) password.

Best Regards,
Scott M

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