InMotion Hosting Support Center

Email Inbox and Outbox is not Working


InMotionFans
n/a Points
Asked:
2015-01-08 6:36 am EST

Hits: 339
inbox and out box empty how can I fix this.

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1

John-Paul
Staff
30,388 Points
2015-01-08 9:45 am EST
Hello,

Thank you for contacting about your empty inbox and outbox. We are happy to assist you further, but will need some additional information.

What are you using to check your email? For example, are you using Outlook, Webmail, Mac Mail, etc.

Are you connecting using POP, or IMAP? You can see your specific email settings in cPanel.

Are you able to successfully send/receive email?

Are you getting any errors? What are they?

Also, I was unable to locate an account for you on our servers, but you may want to contact your host to ensure there isn't a server or billing problem.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul

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