All E-mail Accounts Server Timeout when connecting?


GJGeerman
Asked:
2013-08-19 9:01 pm EST

Hits: 243
Since this morning we've had e-mail issues at first two of the accounts couldn't send any e-mail, but now all e-mail account have stopped receiving and sending mail.

Whenever we try we get this message "Sending of message failed.
The message could not be sent because the connection to SMTP server mail.xxxxxx.com timed out. "

I've checked our servers and network programs can't figure out what's wrong.

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By the way we use Mozilla Thunderbird to access these accounts if this info helps, maybe there's been issues with it?
GJGeerman
5 Points
2013-08-19 09:07 pm EST

OTHER ANSWERS

0

johnpaulb-imhs1
Staff
5,444 Points
2013-08-20 11:47 am EST
Hello GJGeerman,

Thank you for your question. Your server was affected by a DDOS attack yesterday, which has slowed down at this time.

You should be able to access your email now, if not, try restarting Thunderbird.

We appreciate your patience while we resolve this attack, and it should be completely mitigated soon.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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