My outlook 2013 can write email and send them, but not receive email

2013-08-19 11:05 am EST

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Since last thursday, i cannot receive my email in my outlook. I did not change anything that I am aware of. How could that happended.

I can still send email from outlook2013.

Could you tell me please how to correct this.

Thanks a lot


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9,525 Points
2013-08-19 2:29 pm EST
Hello M.Giroux,

Thank you for your question. Sorry to hear you are able to send email but not receive it.

As a test, I sent you an email and it was delivered successfully, have you tried to check your email in Webmail?

If you can, then it is most likely a setting in Outlook, or possibly a port is blocked on your network. I recommend checking that your Incoming settings are correct in Outlook.

You can view your specific email settings in cPanel.

If they are correct, I recommend trying the alternate settings (for incoming only): If you are using the Standard settings, try the Secure SSL settings, and vice versa. If this works, most likely your network is blocking a port.

If your issues persist, it may be easier to contact live support, so they can review the logs in real-time. Our Tech Support Team is available 24/7, 365 days a year.

If you have any further questions, feel free to post them below.
Thank you,


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