Drupal timeout on upload

Category: Drupal 7

saron72
Asked:
2013-09-25 9:14 am EST

Hits: 430
We are using Drupal version 7 for CMS. However, intermittently, we receive timeouts when users upload content. Our server is on centos 7 and php 2.2

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johnpaulb-imhs1
Staff
10,994 Points
2013-09-25 9:51 am EST
Hello saron72,

Thank you for your question. When a connection timeout occurs, it is usually caused by one of 2 things:

Connection problem - Test your connection by performing a ping tracert to see if it is a connection issue.

Server setting/limitation - Look at the size of the files, and you may need to edit php.ini and possibly increase the "Max File Upload size." Also if they are uploading images in Drupal 7, you can adjust the setting for "max image upload file size" and "max picture upload file size ."

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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Hi John-Paul,
If the "max image upload file size" and "max picture upload file size" on Drupal was set to unlimited, would the limit be imposed at the PHP level?

thanks,
Sar
saron72
11 Points
2013-09-25 11:03 am EST
Hello saron72,

As per the official drupal documentation "increasing PHP upload size is different from increasing PHP memory limit."

I recommend reading the drupal guide on "Increasing upload size in your php.ini" for more information.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
johnpaulb-imhs1
10,994 Points
Staff
2013-09-25 11:18 am EST
Hi,

The issue appears to be affecting users using MACs and not windows users. Are you aware of any specific MAC configuration requirement for Drupal?
saron72
11 Points
2013-09-27 5:32 am EST
There should not be any difference within the computer, only the browser itself. Try using another web browser to narrow down the issue. Once you have narrowed it down to a specific web browser, I recommend taking a look at the Drupal forums for more information as they may have information on a bug with a particular browser.
JeffMa
10,022 Points
Staff
2013-09-27 7:54 am EST
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