Why isn't my subdomain showing up?

Category: Domain Names

mattce
Asked:
2013-05-20 4:28 pm EST

Hits: 738
The subdomain freixenet.******.net is not showing up in the inMotion hosting namesever DNS records which means the site resolving to an ip which means my customers can't load the site.

Here are the steps I have taken so far
* created the appropriate A record
* created the appropriate subdomain mapping for Apache
* waited since 17 May 2013 @ 2am (MT) (I created the records around that time)

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However, the primary domain is showing up under the inMotion hosting namesevers.
mattce
14 Points
2013-05-20 04:37 pm EST

Best answer chosen by User

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jamesr
Staff
5,889 Points
2013-05-20 5:00 pm EST
Hello mattce!

Thank you for your question. I checked your server and you are on a VPS with root access. When you get root access, our systems support sets up your server to use custom nameservers. Unfortunately, servers with root access must have custom nameservers. You will need to set your domains nameservers to your custom nameservers and register your custom nameservers with your registrar (Godaddy). See the following:

ns1.******.net - 198.46.85.47
ns2.******.net - 198.46.85.47

Once you have those set up, you will see your new DNS entries start working like your subdomain, parked domain and other DNS changes. DNS changes can take up to 2 hours to start working. Sorry for the inconvenience.

Best Regards,
James R

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Thanks very much for answering my question clearly and quickly.
When I enter this into my domain manager (GoDaddy), it says "Nameserver not registered." Is there some action I need to take to register my nameservers?
mattce
14 Points
2013-05-20 5:51 pm EST
Figured out how to register them.
mattce
14 Points
2013-05-20 6:22 pm EST
Here is the link for how to register your own namesever with GoDaddy: http://support.godaddy.com/help/article/668/registering-your-own-nameservershosts
mattce
14 Points
2013-05-20 6:45 pm EST
Thank you for the link mattce! Glad you were able to get them nameservers updated. If you need any more assistance do not hesitate to ask.

Best Regards,
James R
jamesr
5,889 Points
Staff
2013-05-21 9:34 am EST
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