Check out our web page on the domain concierge service. Basically, the service is available through your Account Management Panel (AMP) login. You start it by simply going to Domain Transfer and then choosing the service. You can also request the service through phone or chat with our live technical support team. Please refer to the Technical Support contact information at the bottom of the page.
If you have any further questions, please let us know.
An update: the domain concierge service is temporarily suspended while new transfer policies form ICANN are introduced.