InMotion Hosting Support Center domain showing a Your IP is Splash Page

2012-04-25 3:40 am EST

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This issue has gone through several stages with inmotion and the other provider. I cant get onto live chat or call so this is my only port of call at the moment if people could help me out

The website cannot have its nameservers changed from the original due to its legal status as a domain. The current DNS provider though has asked for the IP address of the website, so they can modify where their nameservers resolve.

I got this information from inmotion over live chat monday, and although they say its a shared IP - they said it should resolve correctly when clients logon to the website via the domain name

However, clients only see:
Your IP is

ecbiz119 is the correct server, but it is not pointing to the content that is on the temp site, here:

Please could I get help on this, i've been in touch with inmotion and the local government several times to get to this point and im getting a lot of flak!!! Would a static address sort this issue?

Thanks in advance


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5,399 Points
2012-04-25 8:44 am EST
Hi Chris,

When I visit, I see the splash page that you are referring to.

I pinged both and (without the www), and both point to

When I run a dig ( a command used to lookup nameserver and ip settings ), I can see that our nameservers say that your domain name should point to

Both and resolve to (as it can be common for servers to have more than one IP address).

Based upon this troubleshooting, your domain name is not pointing correctly because it needs to point to instead of Please update your IP address, allow up to 24 hours for propagation (usually doesn't take this long), and keep us updated!

I apologize for any frustration this has caused, and please do let me know if I can be of any further assistance.

- Brad

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