sch.uk domain showing a Your IP is Splash Page


ChrisSoutham
Asked:
2012-04-25 3:40 am EST

Hits: 844
Hi,

This issue has gone through several stages with inmotion and the other provider. I cant get onto live chat or call so this is my only port of call at the moment if people could help me out

The website http://www.southam-st-james.warwickshire.sch.uk cannot have its nameservers changed from the original due to its legal status as a sch.uk domain. The current DNS provider though has asked for the IP address of the website, so they can modify where their nameservers resolve.

I got this information from inmotion over live chat monday, and although they say its a shared IP - they said it should resolve correctly when clients logon to the website via the domain name http://www.southam-st-james.warwickshire.sch.uk

However, clients only see:

ecbiz119.inmotionhosting.com
Your IP is 195.225.189.9

ecbiz119 is the correct server, but it is not pointing to the content that is on the temp site, here:

http://ecbiz119.inmotionhosting.com/~southa18

Please could I get help on this, i've been in touch with inmotion and the local government several times to get to this point and im getting a lot of flak!!! Would a static address sort this issue?

Thanks in advance

Chris

You must login before you can ask a follow up question.

You must login before you can submit an answer.

OTHER ANSWERS

0

BradM
Staff
5,399 Points
2012-04-25 8:44 am EST
Hi Chris,

When I visit http://www.southam-st-james.warwickshire.sch.uk, I see the splash page that you are referring to.

I pinged both www.southam-st-james.warwickshire.sch.uk and southam-st-james.warwickshire.sch.uk (without the www), and both point to 69.174.53.25.

When I run a dig ( a command used to lookup nameserver and ip settings ), I can see that our nameservers say that your domain name should point to 70.39.147.119.

Both 70.39.147.119 and 69.174.53.25 resolve to ecbiz119.inmotionhosting.com (as it can be common for servers to have more than one IP address).

Based upon this troubleshooting, your domain name is not pointing correctly because it needs to point to 70.39.147.119 instead of 69.174.53.25. Please update your IP address, allow up to 24 hours for propagation (usually doesn't take this long), and keep us updated!

I apologize for any frustration this has caused, and please do let me know if I can be of any further assistance.

Thanks,
- Brad

You must login before you can post a comment about this answer.

Like this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!
Ask a Question

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!