InMotion Hosting Support Center

Connection domain name and hosting account


msassl
Asked:
2015-08-18 2:24 am EST

Hits: 164
Our Website builder sent me this question:

Unfortunately your domain name is not connected to hosting account details of which you have provided.
Please contact your hosting company and ask them to help you to add domain name to hosting account (set nameservers and let DNS propagated).

I have an Domain (www.ts-im.com) an the Hosting with you - what must I do?

Thank you

You must login before you can ask a follow up question.

You must login before you can submit an answer.

OTHER ANSWERS

1

TJEdens
Staff
10,077 Points
2015-08-18 10:37 am EST
Hello Msassl,

I did check the whois on your domain, ts-im.com and I do see that the name servers are pointing to us. However please make sure that the domain is setup on the server either as the primary domain or an addon domain. As of right now the domain knows to go to our name servers but beyond that it has no idea what to do. Also there are other methods of publishing from the website builder such as either by using the temporary url or the IP address to the server.

Best Regards,
TJ Edens

You must login before you can post a comment about this answer.

Like this Question?

Support Center Login

Our Login page has moved, Click the button below to be taken to the login page.

Social Media Login

   
Social Login Joomla

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!