Addon Domain


larry8
Asked:
2012-12-29 12:27 pm EST

Hits: 577
I have an addon domain bztaxi.com setup with a index.htm default home page. Tracert shows that it ends up in ns.inmotionhosting.com and it goes thru about 10 hops and takes a long time as show below:
ms 208-110-248-229.centurylink.net [208.110.248.229

31 ms 44 ms 28 ms 198.32.160.154
27 ms 27 ms 63 ms ae1-70g.cr1.ewr1.us.nlayer.net [69.31.95.173]
47 ms 46 ms 47 ms xe-5-0-0.cr1.ord1.us.nlayer.net [69.22.142.74]
54 ms 46 ms 46 ms ae0-40g.cr2.ord1.us.nlayer.net [69.31.111.154]
95 ms 95 ms 95 ms xe-5-0-1.cr1.lax1.us.nlayer.net [69.22.142.254]

97 ms 96 ms 96 ms ae1-50g.ar1.lax2.us.nlayer.net [69.31.127.130]
96 ms 95 ms 113 ms as17139.xe-5-0-5.ar1.lax2.us.nlayer.net [69.31.1

95 ms 99 ms 95 ms po10-dc1-core-1.corporatecolo.com [74.124.220.12

95 ms 95 ms 96 ms wcvz3.imhadmin.net [173.247.242.20]
95 ms 95 ms 96 ms ns.inmotionhosting.com [74.124.210.242]

When I try to access www.bztaxi.com/index.htm from a browser, it timed-out. Can you help to see anything wrong in the settings?

Thanks
Larry

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Arn
Staff
18,536 Points
2012-12-31 1:27 am EST
Hello Larry8,

I recognize the issue. I could see that your domain was pointed to us through the A record. However, you have set the wrong IP. You used the IP for one of our name servers. If you were trying to set an A record to direct only web traffic to us, then you would need to use the IP provided in your Cpanel labeled "shared IP address". You can find this IP address by logging into your Cpanel and then looking down the lefthand column for the proper IP address (use your main account). You will need to go back into your current host/registrar interface where you have set the IP and change it to the proper IP. However, you were actually trying to change the NAME SERVERS, then you will need to consult with your current domain registrar and request a name server change. You would remove the current name server settings of:

bztaxi.com. 172800 IN NS ns51.1and1.com.
bztaxi.com. 172800 IN NS ns52.1and1.com.

And then you would change them to InMotion Hosting's Nameservers:

ns.inmotionhosting.com - IP Address: 74.124.210.242
ns2.inmotionhosting.com - IP Address: 70.39.150.2

For more information on changing name servers see this article:
Updating Domain Name servers

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.

Regards,

Arnel C.

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