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Addon Domain

2012-12-29 12:27 pm EST

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I have an addon domain setup with a index.htm default home page. Tracert shows that it ends up in and it goes thru about 10 hops and takes a long time as show below:
ms [

31 ms 44 ms 28 ms
27 ms 27 ms 63 ms []
47 ms 46 ms 47 ms []
54 ms 46 ms 46 ms []
95 ms 95 ms 95 ms []

97 ms 96 ms 96 ms []
96 ms 95 ms 113 ms [69.31.1

95 ms 99 ms 95 ms [

95 ms 95 ms 96 ms []
95 ms 95 ms 96 ms []

When I try to access from a browser, it timed-out. Can you help to see anything wrong in the settings?


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Best answer chosen by User


27,085 Points
2012-12-31 1:27 am EST
Hello Larry8,

I recognize the issue. I could see that your domain was pointed to us through the A record. However, you have set the wrong IP. You used the IP for one of our name servers. If you were trying to set an A record to direct only web traffic to us, then you would need to use the IP provided in your Cpanel labeled "shared IP address". You can find this IP address by logging into your Cpanel and then looking down the lefthand column for the proper IP address (use your main account). You will need to go back into your current host/registrar interface where you have set the IP and change it to the proper IP. However, you were actually trying to change the NAME SERVERS, then you will need to consult with your current domain registrar and request a name server change. You would remove the current name server settings of: 172800 IN NS 172800 IN NS

And then you would change them to InMotion Hosting's Nameservers: - IP Address: - IP Address:

For more information on changing name servers see this article:
Updating Domain Name servers

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.

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