Sorry for the problem connecting to your database. I was able to connect remotely with a 3rd party application. Also, 18.104.22.168 is not blocked in the firewall on the server. Make sure you have done the following.
1. Create a user for the database and add the user with full Permissions.
2. Try adding a % for testing in the Remote MySQL to open all connections
If you are still having trouble connecting after those steps, please contact tech support so they can review your logs when you connect. Sorry for the trouble.
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