InMotion Hosting Support Center

SQL Sever connection problems

Category: Databases

JohnJa
Asked:
2014-12-19 11:10 am EST

Hits: 152
I am having intermittent problems with MySQL. I get frequent 500 server configuration Apache errors on my domains. When I use PHPMyAdmin to directly access my databases I get errors such as "#2006 MySQL Server has gone away." and "No tables found in database." Many times refreshing the browser clears the problem, but these errors are persistent and reproduce-able.

I spent 45 minutes on the phone with an inMotion tech last night with this issue, and he too was able to reproduce the errors, yet had no clue as to the cause. He talked to a tier 2 engineer for a bit, but got nowhere. I asked him to open a ticket to get this resolved, but I have not received any notification that a ticket was opened. Please resolve the issue with MySQL on my VPS.

I recently migrated my server from a shared business plan to a VPS, and your engineers made several changes during the process. The errors above became much more frequent when the PHP version was set to 5.5. I do need to have Opcode caching, which is why engineer set it to 5.5.

Also, is my VPS located in your west coast or east coast data center? When I do a traceroute it looks like west coast. I need it to be on the east coast, as I have a lot of customers in Europe. If it is on the west cost please put in a ticket to move it.

My primary domain is johnjackson.info -- VPS14375

Many thanks!
John Jackson

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I might add that I live in Virginia, so I prefer to have less network latency by having the nearby data center.
JohnJa
70 Points
2014-12-19 11:12 am EST

OTHER ANSWERS

1

Arn
Staff
40,371 Points
2014-12-19 11:35 am EST
Hello John,

Sorry for the problems with the MySQL server. In this case you have done the right thing by contacting the live technical support team. They have escalated to a higher level tech team through a support ticket. You will see responses to the support ticket through email. Since the matter is already in the system, the issue will be closed in the support center. If you have any further questions or comments to add to the issue, please email the live support team. Make sure to reference the support ticket (#2071542).

Thanks for your patience! If you do have any further questions or comment, please let us know.

Regards,
Arnel C.

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Arnel,
I had not raised the issue with making sure my VPS is hosted on the east coast in my prior conversations. Has that been added to my ticket? I have not received any email notification of a support ticket being created.
JohnJa
70 Points
2014-12-19 1:03 pm EST
Hello JohnJa,

I have checked the ticket and it was indeed created for you. The email would go to your primary email address used on for your account. Since you did not mention the VPS move to the East Coast, you may want to create a new ticket for that. It may actually solve your issue as well since the account will be located on a different machine entirely.

Kindest Regards,
Scott M
scott
43,761 Points
Staff
2014-12-19 1:31 pm EST
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