cPanel username and password not being accepted

Category: Cpanel

davirtavares
Asked:
2013-06-25 4:15 pm EST

Hits: 3,233
When I subit my user/pass, I am returned to the same dialog window.

How can I reset the password for the cPanel?

I already reset my password here https://secure1.inmotionhosting.com/index/billing/, but it keeps refusing to login.

Login: docbiker@gmail.com

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Arn
Staff
17,855 Points
2013-06-25 5:19 pm EST
Hello Davirtavares,

Sorry to hear about your login problems. It appears you're trying to login to Cpanel, but you're using the wrong username. You can find the correct user name here. You can also review our article on cPanel login.

That should help you to login to cPanel. Please let us know if you still require further assistance. If you want immediate help on the login issues and you want to handle more securely, please call into live support. Their contact information is available at the bottom of this page.

Regards,
Arnel C.

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Hi Arnel. Thanks for your support.

I tried the username informed on Details, as you mentioned, but the same error occurs.

Dou you have any other tip?

Thanks!
davirtavares
11 Points
2013-06-25 6:16 pm EST
PS. Using those credentials I can login into support area as well.
davirtavares
11 Points
2013-06-25 6:18 pm EST
Hello Davirtavares,

I took care of this issue via the support ticket that you opened. Password issues are preferred to be handled via the live support team for reasons of privacy and security. Posts on this website are open to the public. You will see a reset password to your account in email shortly.

Regards,
Arnel C.
Arn
17,855 Points
Staff
2013-06-25 6:50 pm EST
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