InMotion Hosting Support Center

The best way to setup an external MS exchange server as the main mail server with inmotion hosting as the backup mail?

Category: Cpanel

2013-05-24 10:06 pm EST

Hits: 3,496
I have in my MX records default setup by inmotion hosting.
What I want to do is make this my 2nd email server and have a MS exchange server on an external IP say
Do I just add a A record in the "Advanced DNS Zone Editor" pointing to
and then go into "MX Entry Maintenance"
add new record, with Priority 0, and then change Priority on to 10 and set Email Routing to Backup Mail Exchanger?
I presume I will have to setup email accounts on both servers


You must login before you can ask a follow up question.

You must login before you can submit an answer.



25,607 Points
2013-05-27 7:44 am EST
Hello John,

Thank you for your question. Typically all MX entries are pointed to the same server. If you point them to different servers you will get inconsistent mail delivery as some will be deliver to one server and some will be delivered to the other.

I recommend choosing a main 'Mail Server' and setting up a forwarder to an additional address as a backup.

If you are using your own server, be sure to set the MX record to Remote delivery. This tells the server that your email is hosted elsewhere.

In case you choose to host email with us, here is the guide on creating email accounts.

If you have any further questions, feel free to post them below.
Thank you,


You must login before you can post a comment about this answer.

Hi John-Paul,
Thanks for your reply, I am a little confused with your answer...
I have been reading a few posts on this and one in particular from this support centre:
In the link above Scott in his 2nd reply says that you can do it with 2 MX records.
I don't see why it wouldn't work, I'm sure other users on Inmotion Hosting have done this with success (anybody want to comment on this?) what I am asking is do I set "Email Routing" to Backup Mail Exchanger?
or should I just leave it on "Automatically Detect Configuration"

11 Points
2013-05-27 10:02 am EST
Hello john64,

Sorry for the confusion, I thought you wanted a copy stored on both servers. You can setup 2 MX entries and if the server with a 0 priority is completely down, the emails will failover to the next priority.

However it will not store a backup of the emails on both servers. They will be delivered to one or another.

You can set the email routing to backup mail exchanger, and the server will store the emails until the exchange server is back online.

If you have any further questions, feel free to post them below.
Thank you,

25,607 Points
2013-05-28 9:55 am EST
Like this Question?

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!