Subdomain added but not responding

Category: Cpanel

jeffkee
Asked:
2013-08-30 3:09 pm EST

Hits: 468
Under www.brixwork.com I added a sub-domain, and it's not resolving. Any DNS trace fails.

jennylis.brixwork.com is the subdomain in question.

Under advanced769, for jeffkee.com, initial pwd is ********

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Arn
Staff
17,855 Points
2013-08-30 3:21 pm EST
Hello Jeffkee,

Sorry to hear about your problem with the domain. It might simply be dns propagation. Usually, adding a subdomain should make it available fairly quickly. However, sometimes, it just needs a little time. I ran a dig on the subdomain and I'm seeing it:

; <<>> DiG 9.8.2rc1-RedHat-9.8.2-0.17.rc1.el6_4.4 <<>> jennylis.brixwork.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 23167
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 2

;; QUESTION SECTION:
;jennylis.brixwork.com. IN A

;; ANSWER SECTION:
jennylis.brixwork.com. 14400 IN A 66.117.5.54

;; AUTHORITY SECTION:
brixwork.com. 60 IN NS ns2.jeffkee.com.
brixwork.com. 60 IN NS ns1.jeffkee.com.

;; ADDITIONAL SECTION:
ns1.jeffkee.com. 172800 IN A 66.117.5.54
ns2.jeffkee.com. 172800 IN A 74.124.215.193

;; Query time: 7 msec
;; SERVER: 74.124.198.200#53(74.124.198.200)
;; WHEN: Fri Aug 30 12:15:14 2013
;; MSG SIZE rcvd: 131

I also pinged the site and it's showing that it's there. All it needs are the website files (starting with an index file) and it will be able to seen on the web. Make sure to clear your browser cache as well.

I hope this helps to explain the issue. If you continue to have problems with the subdomain, please let us know immediately.

Regards,
Arnel C.

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