Stats program is locked out by administrator.

Category: Cpanel

steeleimaging@gmail.com
Asked:
2013-09-17 12:03 am EST

Hits: 1,600
When I go to my cPanel and try to choose a Log Program, I get the following error:

Stats program is locked out by administrator.

Why?

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JeffMa
Staff
9,479 Points
2013-09-17 8:26 am EST
The Choose Log Program option is used for an individual cPanel user to choose what log programs are available to them. By default Awstats, Logaholic, and Webalizer are all enabled for a user to read their stats from. This error is caused by the specific cPanel user not being allowed to choose what stats programs are displayed and which are not. It is not an error to be concerned with if the cPanel user wants the 3 default programs to be enabled within their cPanel account.

On a shared server, Awstats, Logaholic, and Webalizer are all available to the user. Unfortunately, the Choose Log Program option is not available to any shared hosting accounts as this would effect all users on the server.

Within a VPS or dedicated hosting account with root access, the owner of the VPS can change this option to allow the user to change which log programs are available to them within cPanel. This can be done by going to Home >> Server Configuration >> Statistics Software Configuration in WHM, then adjusting the options under User Permissions.

If you are on a VPS or dedicated server and do not have root access, our support team over chat, phone, or email can also change this for you within your configuration if you would like them to.

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I am not sure that I am getting the correct information here. I followed the link you have provided and nowhere on the WHM panel on my VPS do I have the option:

WHM -> Server Configuration -> Tweak Settings

There is no "stats and porograms" to view.

WHM 11.38.2 (build 6) has nothing even close to the link you have given me for a resolution.
steeleimaging@gmail.com
8 Points
2013-09-17 11:12 am EST
Hello steeleimaging,

In order to see the WHM options for Tweak Settings, you would need to have root access to your VPS, and login with the root account.

The error that you're getting "Stats program is locked out by administrator." is more than likely coming when you click on Choose Log Programs in cPanel. This option is currently disabled on your server, to allow individual cPanel users to choose which log programs are active for them.

However, the default setting is to have Awstats, Logaholic, and Webalizer enabled by default. So if you try to access any of these programs in cPanel, it should let you right in.

If you'd like we could set the Allow all users to change their web statistics generating software setting in Home >> Server Configuration >> Statistics Software Configuration in WHM for you. But this would just give you the ability to disable one of those 3 log programs on your account.

Please let us know what you would like to do, or if you had any further questions at all!

- Jacob
JacobIMH
9,968 Points
Staff
2013-09-17 11:34 am EST
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