Restoring Files cPanel

Category: Cpanel

donaceli
Asked:
2013-07-04 8:14 am EST

Hits: 1,059
Hi, how long should the Restoring Files process take? I get the message Restoring Files, but nothing else is happening for 10min. now.

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johnpaulb-imhs1
Staff
7,266 Points
2013-07-04 10:49 am EST
Hello donaceli,

Thank you for your question. The amount of time it takes to restore a backup depends how large the backup file you are restoring is.

Here is a helpful guide on restoring a full backup, we also have one on restoring a partial backup.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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The file size is only 41MB but it gets stuck wile Restoring Files and nothing else happens until I refresh the page. Maybe data tables doesn't match or something. I have no knowledge of SQL and how it works.
donaceli
11 Points
2013-07-05 6:09 pm EST
Hello donaceli, sorry to hear you're still having issues.

What type of backup are you attempting to restore, a website backup, or a MySQL database backup? I would recommend probably handling this issue directly with support as I see that you've already got a support ticket opened on this issue.

Please let us know if you had any further issues.

- Jacob
JacobIMH
9,521 Points
Staff
2013-07-08 2:16 pm EST
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