If you have any further questions, feel free to post them below.
The file size is only 41MB but it gets stuck wile Restoring Files and nothing else happens until I refresh the page. Maybe data tables doesn't match or something. I have no knowledge of SQL and how it works.
Hello donaceli, sorry to hear you're still having issues.
What type of backup are you attempting to restore, a website backup, or a MySQL database backup? I would recommend probably handling this issue directly with support as I see that you've already got a support ticket opened on this issue.