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Raw Access Logs

Category: Cpanel

2012-10-11 10:10 pm EST

Hits: 690
In my cpanel configuration I have the "Archive logs" option selected, and yet I cannot view yesterday's logs. If I click on the one and only link under "Download Raw Access Logs - Domain" I only see today (Oct 11th). If I click on the .gz file for October 2012, everything is from 9/30 - 10/09, making it impossible for me to help my customer until tomorrow, because yesterday is when they accessed the website. Why is there a gap of a day? Is there any way to view both yesterday's and today's logs? That is pretty normal for me to want to do, vs. having to go back 3 days or more.

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5,889 Points
2012-10-12 10:23 am EST
Thank you for your question crownoflife!

The cpanel raw access logs update with the cpanel stats. The stats can take some time to run so you can see a day or 2 delay for them to update. To work around this, you can access through ftp and get the logs through there. Navigate to the home directory > access-logs directory. In there you should see a file similar to Download it to your local computer and open it with a text editor and what you want should be in there.

Best Regards
James R

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I've been looking at my cpanel raw access logs as well as the home directory > access-logs directory. The logs for one of my domains (the one I really need to check into) have not updated since Oct 9. The log file for it in the home directory > access-logs is an empty 0 byte file...
18 Points
2015-10-14 11:49 am EST

7,033 Points
2015-10-14 3:46 pm EST
Hello Jbartlett,

I would suggest contacting our support department as they may need to review your account to determine why the access logs have not been updating.

Best Regards,
TJ Edens

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