I'm not really sure what cache our team was talking about, but I'll see if I can help.
If I had more information about the problem that you're having, I could help a bit more in advising what cache it is you need to clear. Without this info though, I'll have to give some general guides below:
Clearing memcache cache
The following article should help in clearing your cached content in memcache:
HowTo: Flush Contents Of a Memcached Server Using Command Line
There are a few options you can try, one of them being logging into shell (as root) and running:
echo 'flush_all' | nc localhost 11211
Clearing APC Cache
Both the official php documentation and a popular answer on stackoverflow state that you need to run the following php function to clear your APC cache:
If you're not familiar with how to do this, our Managed Hosting Team may be able to help.
If you're referring to simply clearing browser cache, this article should help.
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