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I can't reach my inmotion hosting account

Category: Cpanel

IcyNeko
Asked:
2013-04-09 1:09 pm EST

Hits: 370
For some reason, when I tried to log into cpanel from my home pc this morning, it was asking me for a windows domain login. When I tried my password, it didn't work, so I tried other passwords that I commonly use.

As a result, it looks like I'm unable to connect with the server that's hosting my site due to too many attempts on password. I can log in from my phone just fine, but not my home pc.

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Actually, I can't hit my domain at all.
IcyNeko
5 Points
2013-04-09 01:34 pm EST

OTHER ANSWERS

0

jamesr
5,889 Points
2013-04-09 1:32 pm EST
Thank you for your question IcyNeko!

Sorry for the trouble with the <a href="http://www.inmotionhosting.com/support/edu/cpanel/getting-started-cpanel/how-to-log-into-cpanel">login to your cPanel</a> account. cPHulk may have logged your IP address in the database. For shared customers and customers on VPS or Dedicated servers without <a href="http://www.inmotionhosting.com/support/website/general-server-setup/root-access-faq">Root access</a>, you will need to <a href="http://www.inmotionhosting.com/support/website/website-troubleshooting/how-to-get-great-technical-support">contact tech support</a> to have your IP removed. Dedicated and VPS customers with root can follow the guide below.

<a href="http://www.inmotionhosting.com/support/website/cpanel/fix-cphulk-brute-force-protection-lock-out">Fix cPHulk Brute Force Protection lock out </a>

Best Regards,
James R

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