InMotion Hosting Support Center

I cannot access cPanel

Category: Cpanel

InMotionFans
n/a Points
Asked:
2015-01-08 4:01 am EST

Hits: 2,256
I am not able to access my cPanel, either directly or through AMP. After logging in to cPanel, I am directed to a page that displays:

"This server is currently not licensed. Please contact the server administrator. Other services available on this server such as web services are likely functioning normally. (Cannot read license file)

Once the license on this server is active, you will no longer see this message. If you have installed a license since loading this page, click here to reload."

How can I resolve this problem? I have not interacted with any files that are unfamiliar to me, so I'm uncertain as to why this is happening.

You must login before you can ask a follow up question.

You must login before you can submit an answer.

OTHER ANSWERS

1

John-Paul
Staff
30,388 Points
2015-01-08 10:30 am EST
Hello InMotionFans,

Thank you for contacting us about accessing cPanel. The cPanel license should renew automatically, but this error occurs when it fails to renew.

I notified our System Admin team, and they were able to successfully update your cPanel license. You should no longer see this error when you access cPanel.

We really apologize for any inconvenience this may have caused.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul

You must login before you can post a comment about this answer.

Like this Question?

Support Center Login

Our Login page has moved, Click the button below to be taken to the login page.

Social Media Login

   
Social Login Joomla

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!