FTP Account Error cPanel

Category: Cpanel

zbigfootprint
Asked:
2013-06-25 5:45 pm EST

Hits: 1,178
Hi,

I am getting an error when I click on FTP Accounts within cPanel. A blank whit page loads that says this at the top:

[a fatal error or timeout occurred while processing this directive] [a fatal error or timeout occurred while processing this directive] [a fatal error or timeout occurred while processing this directive] [a fatal error or timeout occurred while processing this directive]

I need to setup a new FTP account. Does anyone know how to resolve this?

Thanks!

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Arn
Staff
15,484 Points
2013-06-25 6:06 pm EST
Hello Zbigfootprint,

Sorry for the FTP account issues. I escalated the issue to our tier 2 personnel and they requested I send it to the systems team for review. You will see an email addressed to you shortly, and then the live support team will be handling the issue via a support ticket. I will make sure you get a copy of it. Apologies that I could not give you a direct answer here in the support center, but you will receive a resolution via email shortly.

Regards,
Arnel C.

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