Cpanel liscense is not recognized and site is down

Category: Cpanel

Eddiemoth
Asked:
2013-09-01 12:22 am EST

Hits: 226
How come I got this message when logging onto my Cpanel and my site is down? "This server is currently not licensed. Please contact the server administrator. Other services available on this server such as web services are likely functioning normally. (Cannot read license file)." Please fix the problem and bring my site my back up. it is www.angkorthom.us I have opened chat and is on phone for more than 30 minutes and no body pick up or answered. It does not look like anyone is available and that is why I decided to submit this.

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johnpaulb-imhs1
Staff
8,706 Points
2013-09-02 12:31 pm EST
Hello Eddiemoth,

Thank you for your question, sorry to hear you could not contact support. I know they were available, but they may have had a rush of contacts.

cPanel licenses are supposed to automatically renew every year, if it does not, that is the error you will see.

Typically, I would recommend contacting Live Tech Support to have them renew the license.

I do see you contacted them and they were able to renew the license.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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