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Broken cPanel Link in AMP

Category: Cpanel

jonesjer
Asked:
2014-04-28 1:18 pm EST

Hits: 42
I am attempting to create an email address for my domain but when I click on "Add an Email" from within AMP...I get a dead link that says "Redirecting" and then times out. I get the same error when I click on the cPanel link directly from within AMP. I made sure that I was properly logged into AMP on each occasion that I attempted to connect to cPanel...I even tried the www.mydomain.com/cpanel method with no luck.

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JacobIMH
9,968 Points
2014-04-28 2:03 pm EST
Hello jonesjer, and sorry for the issues.

It sounds like you could possibly be having an issue with the ports that cPanel uses if you're behind a firewall. You can <a href="http://www.inmotionhosting.com/support/website/getting-started-guides/unlimited-disk-space-and-bandwidth" target="_blank">bypass your firewall with cPanel proxy subdomains</a> to see if that lets you get in.

Just try: <strong style="color: red;">cpanel.example.com</strong>

If you are still having issues, it's not as likely, but you might be having problems with the <a href="http://www.inmotionhosting.com/support/website/cpanel/cpanel-11-38-enforces-security-tokens" target="_blank">cPanel security tokens</a> as well.

If neither of these does the trick for you, please let us know what web-browser you are using. I just tested my own account in Google Chrome and Mozilla FireFox and I'm not able to recreate these problems at this time.

- Jacob

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That worked thanks!!
jonesjer
8 Points
2014-04-28 5:07 pm EST
<div style="background-color: #FFF; padding-left: 10px;">Awesome jonesjer! Glad that did the trick for you!

- Jacob</div>
JacobIMH
9,968 Points
2014-04-28 7:29 pm EST
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