Awstats and some of the other stats programs were last updated in August. Why are'nt they up todate?

Category: Cpanel

rcubed
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2012-09-26 10:14 pm EST

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Scott
Staff
15,308 Points
2012-09-27 8:18 am EST
Hello rcubed,

The AWSTATS program is set to run every night during a slow period when the server load is below a certain point. If the time comes for the program to run and the server is still above the minimum load, that day gets skipped. There can be times when the server does not meet the minimum server load for a while. I attempted to run the logs and received a message that the server was in the process of running them. Please give it a few hours (it is 8:15am now) and then check the stats again. If they are still missing, our support team can run the stats for your individual account.

To do so, you would need to contact our support department at support@inmotionhosting.com with that request. Be sure to validate your account with either the last 4 digits of the credit card on file, or the current Account Management Panel (AMP) password.

Best Regards,
Scott M

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