I could not locate your account by email address and checked by name, however there are many accounts with the same first/last name in our system. I would be happy to check your specific account if you would not mind providing the domain name. You can email that to email@example.com
if you wish, just leave a comment here afterwards so I know it was done.
After following the instructions on our Google Diagnostic's help page
be sure to apply for reconsideration
Also, ensure you have changed passwords to your AMP