Why is server certificate expired?

Category: Billing

John.Foss.STEP
Asked:
2013-08-28 12:13 pm EST

Hits: 313
My name is John Foss, administrator of stepagency.com on secure70.inmotionhosting.com. We have a team of users who are all asking why their email software suddenly is telling them their server is untrusted. I have a screenshot of the message, which indicates that the certificate expired on Aug. 26 (when we started seeing these). COMODO SSL seems to be the organization providing the certificate. Is there something we should be doing, or are we waiting on you to renew your certificate? See the screenshot: https://dl.dropboxusercontent.com/u/2106000/certificate.png
Thanks!
John Foss
johnf@stepagency.com

You must login before you can ask a follow up question.

You must login before you can submit an answer.

OTHER ANSWERS

0

Arn
Staff
16,176 Points
2013-08-28 12:37 pm EST
Hello John Foss,

Sorry to hear that you have received some complaints on the SSL certificate for biz70. It was recently renewed, so the people seeing the security alert should simply refresh the page. SSL certificates can typically be renewed up to 30 days after expiration, but we do try to keep on top it. Our apologies if you were seeing the message and it was causing concern.

Here's a confirmation of the current certificate: Secure 70 certificate update - SSLshopper.com.

If you continue to see problems with the certificate, please let us know immediately.

Regards,
Arnel C.

You must login before you can post a comment about this answer.

Like this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!
Ask a Question

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!