web builder install error message

Category: Billing

InMotionFans
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Asked:
2013-10-08 5:14 pm EST

Hits: 373
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According to the "How to Login" I should have a 'Web builder install complete' message and I do not

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Arn
Staff
16,176 Points
2013-10-08 5:30 pm EST
Hello,

Sorry to hear that you're having problems with the Premium Web Builder. If it's telling you that it's been installed already, then you don't have to run the installation. It might have been done for you. You would then need only login to the Builder. Skip down in this tutorial, Getting Started with the Builder, to the login portion and you should be able to login.

We also have another tutorial on logging into Builder through the Account Management Panel (AMP) that describes adding a second account.

Hopefully, this points you in the right direction for your Builder installation issue. Since you logged this question anonymously, we can't verify the account to see if it's been setup for you already. If you want more information on the issue immediately, then please contact our live support team via chat/email/phone as per the contact information at the bottom of this page.

Kindest regards,
Arnel C.

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