Apologies for the issues and the apparent inconsistency in the responses. First, if you are not aware, we have been posting information about server issues on the front of the support page for any type of major server issue Support Center Home Page
. These announcements are placed there during any server-wide issue. If you go there now, you would see the current announcements. Additionally, my apologies for not including this, but there is a status page you can view regarding the servers that is updated regularly by systems: InMotion Hosting Server Status page
Since you were not aware of the news and announcements page available on the Support Center, my corresponding replies may not have made sense to you. There are a few different issues on your specific server to which our Systems team was responding. The bottom line though, was that you could not see your website running in spite of the progress made by the Systems team to mitigate the DDOS and then dealing with the other issues with the server.
Lastly, as part of our ongoing quest to improve our services, a review of the overall response to the DDOS is already in progress. Your comments and many others play an important part in relaying the issues to our management and their decisions on how they improve our services.
We hope that you understand our sincere response and concern for the issues and difficulties that you and other customers have experienced as a result of the interruption in service.
Thanks for your patience and your feedback for the issues.