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My account has been suspended due to billing issues; can I restore it?

Category: Billing

2013-07-24 10:30 am EST

Hits: 1,367

My domain - - has been suspended due to late payment; the card it was associated with is no longer in use, so I believe that is why payment was not made. I have updated my card details, so would it be possible to restore my domain?


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28,890 Points
2013-07-24 11:24 am EST
Hello nashsibanda,

Thank you for your question. When you update your credit card, the billing will usually auto-renew, but since the billing has already lapsed it will not.

We cannot fix billing issues here in the public Support Forum, so you would have to contact the Billing department.

You can can email them at, chat (there is a link at the top) or call them at 888-321-HOST (4678) x4

If you have any further questions, feel free to post them below.
Thank you,


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