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Cannot log into the website

Category: Billing

YttebG46Armory
Asked:
2014-07-04 1:17 pm EST

Hits: 42
If anyone tries to log into the example.com website, they are "greeted" by the following warning":

Warning: Creating default object from empty value in /home/userna5/public_html/wp-content/plugins/download-monitor/classes/download_taxonomies.class.php on line 154

I am the sole administrator and have not done anything with the site for a week, at which time everything was working fine.

Research tells me that this could have happened because of a php update. But I know nothing about this happening. I need to get the site back up. What can I do?

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JacobIMH
9,968 Points
2014-07-04 1:46 pm EST
Hello YttebG46Armory,

Sorry for the issues. There was a recent PHP update on your website to <strong>PHP 5.4</strong> and it looks like this was causing problems with one of your plugins.

I've gone ahead and edited your <span style="color: red;">.htaccess</span> file in your home directory and added this line to force your account to revert back to <strong>PHP 5.3</strong>

<pre class="code_block" style="margin: -10px 0px -30px 0px; line-height: .9em">AddHandler application/x-httpd-php53 .php</pre>

If you happen to notice issues anywhere else within your account, you might interested in reading our guide on <a href="http://www.inmotionhosting.com/support/website/php-configuration/using-multiple-php-versions-one-account" target="_blank">using multiple versions of PHP on one account</a>.

Please let us know if you run into any further problems, and sorry again for the inconvenience.

- Jacob

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