Why is My Renewal Rate Different?

Category: Billing
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kaistudio
10 Points
Asked:
2013-07-23 4:49 am EST

Hits: 1,363
My account www.kaistudio.net
I was about to renew my account, but should I get the same price as you guys advertise on the website? Also the website allow is 5 on my account, but on the website now Power plan is 6.. Can you guys fix that? thanks

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John-Paul
Staff
29,792 Points
2013-07-23 12:18 pm EST
Hello kaistudio,

Thank you for your question regarding your renewal rate. The prices advertised on the website include a coupon for new customers, most likely you received a similar discount when you first signed up. You can confirm this by viewing/printing your Invoices in AMP.

I also checked and your plan is the same as the one advertised: You have 5 addon domains, and 1 primary which makes 6 domains.

Since this is a public forum, if you want to discuss this in more detail, I recommend contacting our Billing department. They can be contacted at billing@inmotionhosting.com or by phone at 888-321-4678 ext 4 or 757-416-6575 ext 4.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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