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In this tutorial:

ICANN domain transfer policies have changed as of 1 December 2016. Updates to whois information are considered a change of ownership and may warrant a 60-day transfer lock.

In this guide we will show you how to update the WHOIS record for your domain in AMP. When a domain is registered, it is required to have accurate contact information listed in the WHOIS record. This allows the public to view the information regarding the owner of a domain, when they perform a WHOIS lookup. If you do not want your contact information listed publicly with your domain, Domain Privacy is available. On domains that do not have privacy, you can apply any changes to name, address, primary email address, and your phone number.

Important. If you are intending to transfer the domain at any point in the next few months, changes made in the first name, last name, organization name, or administrative email address are considered a change of ownership and may place a 60-day transfer lock on the domain. Read the ICANN transfer policy updates article linked above for more information.

How to Update your WHOIS information

  1. Login to AMP.
  2. Move your mouse over MY ACCOUNT, and click CONTACT INFORMATION.
  3. You will see your contact information listed, click the EDIT CONTACT INFORMATION button.
    changing your whois record in amp
  4. Fill in your contact information, the only fields that will apply to your WHOIS record are: Name, Address, Email 1, and Phone 1
  5. Click Apply Changes to Public WhoIs Records.
    recording whois changes
  6. The menu will now drop-down and list your domains, and a preview of the WhoIs information you entered. Select the domain you want to update, and click the SAVE CHANGES button.
    selecting and saving whois update

    You will then see a message stating "Your changes have been saved successfully"
    click to see a full image

Troubleshooting the error: WhoIs did not accept your address format

When you save your updated WhoIs information, you may receive this error message: "WhoIs did not accept your address format. For possible reasons, please see our help article."

  • This usually happens when the country field has an incorrect value. Make sure you are entering the correct Country Code.

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n/a Points
2016-12-20 12:49 am

I have ensured that I have the appropriate country code and it is still giving me an error. How should I proceed?

8,955 Points
2016-12-20 9:21 am
You may need to contact our customer service/billing team so they can access your account with the necessary security verification and take a look inside.

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