Standard Support
No matter what your needs, InMotion Hosting is proud to have 100% US based support at your disposal 24 hours a day, 7 days a week, 365 days a year. The only accent you may hear is our southern charm as we work diligently to find the answer to your question or solution to your problem.
Experience Matters
Our support representatives are hired because of their extensive experience with the LAMP stack, web hosting and customer support. We then put each candidate through a rigorous training program in which they must master our support platforms and achieve an A or better in our training program. Only then do they have the privilege of assisting our customers.
Call, Email, or Chat - You Choose
We know you are busy, so we let you choose the most convenient way to get a hold of our expert support team. Feel free to connect with us via live chat, email or give us a call whenever you need assistance.
Support Center - Powerful Self Help
InMotion Hosting's Customer Community Team has authored thousands of how-to's, tips, tricks, tutorials and video tutorials in our expansive Support Center. Over 200,000+ customers and non-customers alike visit our free support resources to help solve their web-related conundrums on a monthly basis.
We Don't Have to Brag, Our Customers Brag for Us
There are thousands of third party reviews out there from our customers. Feel free to check out some of them on blogs such as WebHostingGeeks.com, WebHostingReviews.com, b2evolution.net, or WebHostingSearch.com. On top of those compliments, we also receive 40+ compliments each and every day regarding the experience our customers had with our support team. Our support team is paid to perform - we have a comprehensive bonus structure in place to reward those who represent our company well.
InMotion Hosting is recognized as an A+ business by the Better Business Bureau, a consumer protection agency that independently reviews the integrity and performance of businesses in the United States and Canada.
CNET has certified InMotion Hosting as a Certified Service Provider every year since 2003. CNET independently verifies our site functionality, standards of business operations and order fulfillment.
Did You Know?
- Our Tier 1 Support Representatives average over 40 compliments per day.
- Our average call hold time for 2012 was less than 90 seconds.
- Our Support Managers average 10+ years of web hosting experience.
- We are proud to financially support multiple open source projects such as Apache, Joomla!, Drupal, and more.
Save time with Premier Support!
Looking to get your new VPS or Dedicated Server up and running quickly? Premier Support does exactly that – our Advanced Support Team can help you with many time consuming tasks such as:
- Site transfer
- SSL & DNS setup
- PCI check
- Custom configuration support
- Failover support solutions
- ...and much more!
Learn more about your options for Premier Support and Launch Assist today!