Do you have a passion for working with Linux or open source technology? Do you have a drive to provide excellent customer service and show off your troubleshooting skills?

InMotion Hosting is a growing web hosting company based in California with offices in Los Angeles and Virginia Beach, Virginia. We provide shared, VPS, and dedicated hosting to a wide variety of customers with growing network of over 1500 Linux servers and even (sadly) one or two Windows machines. We are seeking Tier 2 Systems Representatives to assist in system monitoring, incident resolution, data center operations and thrilling our growing customer base with excellent customer service.

What Will I Do?

• Be a part of a team committed to providing highly reliable service and strong technical expertise to our customers and coworkers
• Provide server maintenance including hardware upgrades and replacements in our data center
• Rack and cable servers, documenting all changes to inventory
• Troubleshoot web applications and assist customers in selecting plans to match their needs
• Monitor our systems and pro-actively resolve and/or escalate alerts and/or trouble tickets
• Meet shared quality and production standards for the systems group
• Participate in an on-call rotation

Do You Have What It Takes?

• Passion for Linux and data center operations, interested in career development
• Good customer service skills and an honest desire to help people
• 1-2 years in a help desk environment or systems group, experience in web hosting or with hosting technologies a plus
• 1-2 years experience working in a data center environment for Linux servers
• Data center skills and experience in installing/moving equipment and cabling
• Strong technical troubleshooting ability and critical thinking skills
• Familiarity with the Linux/Unix command line and a desire to become an expert
• Confident in installing and configuring Linux/Unix (Centos/RHEL preferred)
•  Previous experience installing and/or configuring Apache, PHP, Mysql (Sendmail, Exim, cPanel/WebHost manager, Java/Tomcat, Ruby on Rails are all    excellent pluses)
•  Experience developing/debugging/deploying simple and/or complex web applications
•  Good understanding of DNS and basic network troubleshooting
•  Knowledge of virtualization technologies like Xen, KVM, Virtuozzo/OpenVZ

Compensation:

Compensation is in accordance with experience.

To Apply: Email cover letter and resume to Click Here to See Email Address