InMotion Hosting is always focused on improving the customer experience. Recently, IMH reached out to their associates and presented them with an Innovation Challenge to submit personal ideas on process improvement.
During the Innovation Challenge 18 ideas were submitted and the following 5 associates are the IMH Innovation selectees! Name, department and focus area of their Innovate Idea are indicated below. The innovations have either already been implemented or are in the development stage.
Michael –Trainer: “Webmail Administration-Messaging”
Tim Riggs-QA Auditor: “Account Management Panel (Self Service) Domain Links”
Tim Sisson-Customer Community Rep: “New Customer Webinar”
Terry Derks-Tier 1 Technical Support Rep: “Add on Domain Administration-Messaging”
Chris Marks-Support Team Lead: “Autoconfigure Email Setup”