InMotion Hosting

The Official InMotion Hosting Blog

Category Archives: News

Increase Website Performance with Managed Hosting

Our Managed Hosting team was created to ensure your server is properly setup the way you need it. In operation since early 2013, this team has helped hundreds of customers solve their unique hosting challenges. They are software and hardware experts and know how to optimize high volume, high demand websites.

What can Managed Hosting do for you? That depends on what type of server you have and what your overall needs are. For example, if you’re looking to increase the performance of your WordPress site, our team can install plugins, check your database settings, and give your entire site a thorough review. They can then provide recommendations to improve performance and implement them for you.

That’s just one example of what Managed Hosting can do. Below are some specialties of Managed Hosting.

Shared Hosting Reseller Hosting VPS
Hosting
Dedicated Servers
Application Performance Tuning
Database Optimization
Complete Site Transfers
Security Implementation
Server Administration
LAMP Stack Tuning
Custom Hardware Setup

You can read more about what Managed Hosting can do here.

wcmiami

WordCamp Miami 2014 Recap

When many users think of WordPress, they think of it as a content management system. While it is indeed that, it is also so much more. To me, it is now a lifestyle, an extraordinary community that is unsurpassed by any other, and a common goal to make the internet a better place. During a WordCamp, nobody is judged based on their financial situation, the size of their company, or how popular they are. Everyone only pays attention to one thing about you; how much you love WordPress. Developers talk with beginner users, and hosts even converse with each other to drum up friendly competition. Seeing so many different people from various backgrounds certainly pushed me further into the WordPress community and showed me that it is much more than a product, but a living, breathing ecosystem.

The Arrival

arrival

As I had a later flight that was further delayed, I was a bit later than everyone else to the party. Although when I landed, I was able to contact Rami Abraham of Maintainn where we immediately decided to meet for some food and drinks. He suggested a destination and we immediately headed toward the Wynnwood area of Miami. Upon arrival, I was greeted by many well-known names such as Shayne Sanderson of Maintainn, and Brad Williams of WebDevStudios with open arms. Although they are quite well known, and I am much lesser known by the community, it amazed me that such big names would be just as accepting of me as they would any of their peers.

Although we had never spoken outside of channels such as Twitter or a Google Hangout here and there, I was completely accepted. Thousands of miles away with people I had never met in person before, I felt as if I was at home.

Pre-WordCamp

beginners-workshop

On Friday, we made our way over to the Beginners’ Workshop where we wanted to get a good feel of the new users that we may be hosting. While I was unable to learn anything specifically about WordPress, I did gain a significant amount of information about the users. Sometimes, when you get so involved in the development side of things, the basics become lost and you forget what the average user goes through on a daily basis. It was great to chat with a few new WordPress users and see their everyday struggles whether it be with their hosting provider, or maybe just a simple plugin that they can’t see to quite figure out.

Day 1 – Usability, Development, and Design

wcmia-banner

Saturday was the first day of sessions for WordCamp Miami. Immediately as I walked in the door, I knew this is where I belonged. There was an immediate sense of overwhelming knowledge, but not in an intimidating way. It was a very humble, helpful environment that my brain loved to feed off of. Even hearing a conversation going on a few feet away is as intriguing as they come. Although I could not attend every one of the presentations as there were several going on at the same time, nor would I be able to describe each one on this post, here are a few that made notable impressions on me:

 

 

“Responsify All The Things!” by Tracy Rotton

tracyBeing that I am a terrible designer, but interested in honing my skills on the front end of things, I decided to attend Tracy Rotton’s talk on Responsive design. Although I am already a bit versed in how responsive design works and the theory behind it, in practice, my skills are extremely limited. I this talk, Tracy went over a bit of the basics for those who aren’t quite as familiar, then jumped straight into some life-saving techniques to help both the novice and advanced designer become a design powerhouse.

Most notably, Tracy showed us the element within HTML5 which will allow designers to automatically load the appropriate image for the best possible optimization solution for the particular user’s device. As we all know, serving the same image and simply scaling it is always a bad idea, but with the element in HTML5, loading those various images depending on viewport size is a breeze. Of course, we still run into another issue with it as not all browser support the element in which she also describes the picturefill.js JavaScript library to deliver the same experience to users who do not have the same capabilities.

Progressive JPEGs were also discussed in which to the naked eye, appear exactly the same as lesser compressed images but with a much smaller file size. This will save users on bandwidth and I/O usage on the server and also allows a much quicker page loading experience for the user. Previously, I had been using various other methods for my images, but after seeing her example on using progressive JPEGs instead, I don’t think my methods will ever be the same.

Tracy brought up a good point that I think all of us in the room thought of as a “why didn’t I think of that?” moment which was that other elements may be placed within <a> tags such as divs. When there are several items on the page aligned within boxes including things like text and images, many times users will have some trouble clicking on a specific link within that box. Why not make that entire box clickable? This can be done by placing the entire div within the same <a> tag so that even a user with the fattest of fingers can click it on their tiny iPhone screen.

Overall, Tracy Rotton taught me why responsive design is more important than ever, that it will never go away, and how to provide a better experience to all users with some simple tips and tricks that make a huge impact.

If you’re interested in taking a look at the slides from Tracy’s presentation, you may view her slides on GitHub.

“Real WordPress Security – Kill The Noise” by Dre Armeda

dre-armedaDre Armeda of Sucuri made some excellent points on how users can better protect their WordPress sites with just a few simple steps. This was targeted more at basic users and reenforced that the WordPress users is the first line of defense against attacks.

In this presentation, Dre mentions things like using a stronger password, and keeping everything up to date. At InMotion, the #1 cause of compromised sites are simply because the user either had a weak password, or they were running a vulnerable piece of software in which the issue could have been easily fixed by simply updating their software to the most recent version which closes those security flaws. Of course, there are also other tools that can help further protect your site such as Sucuri CloudProxy which runs between the attacker and the web server.

If you’re interested in seeing more about this presentation, you may find Dre’s slides on SlideShare.

“Playing Nicely With Other Plugins” by Pippin Williamson

pippinIf you use any WordPress plugins, you have probably used something by Pippin Williamson. As with any plugins, it is bound to break at some point when introduced to some other plugins. In Pippin’s presentation, he discussed how plugin developers can better suit both their clients, and other plugins that may interact with theirs.

The biggest point that Pippin made was that plugin developers should be nice to other plugin developers. Whether this means fixing their own code to interact with another plugin properly, or by fixing the other plugin’s code, they still share a common client base and they should interact accordingly to ensure that everyone has a great experience. Many times, plugin developers will place blame on others for their plugins causing issues when installed alongside others, but in that instance, nobody really really benefits from the experience. By resolving the conflicts between the plugins, plugin developers can ensure a happier experience for both their users, and other plugin developers.

Not only did Pippin discuss how a plugin developer can resolve issues after the release of a plugin when they see a conflict, but how they can proactively avoid issues within the development process such as using better classes and IDs within the CSS, checking to see if various libraries are already loaded before loading them, and various other things that can avoid your plugin overriding another plugin, or vice versa.

One thing that greatly stood out to me in this presentation was developers arbitrarily changing actions and filters within their plugins. I have personally seen this before and can certainly be an issue for any developer that is using those actions or filters. Pippin gave an example of this in which he simply adjusted a typo in a hook which directly affected one of the users that was using that hook (with the typo), so when that user updated the plugin, it caused significant issues on the site. This issue can be easily avoided by keeping that previous action or filter, as well as the correction both in the plugin for an extended period of time so that users are not suddenly affected by the change and have time to appropriately update their code.

If you’re interested in seeing more about this presentation, you can view Pippin’s slides on SlideShare.

“WordPress Podcasting: The Panel”

podcasting-panelThis panel about WordPress podcasting included several individuals who are well known in the WordPress community for podcasting. Having a panel like this allowed a better look into the podcasting world and how/why they do what they do.

I enjoyed hearing that most of these guys (and girl) do not solely do their podcasts for the money itself and do it simply to provide great information to the WordPress community. It certainly helped the reenforce that WordPress is about community first and monetary gain second, although most of us still make a living from WordPress. The consensus of the group seemed to be to have fun and do what you enjoy, and the monetary gain will follow.

A ton of questions came from the crowd about how to get started and promote your podcast in which the general response was to just jump into it and provide excellent content that people enjoy. Whether you want to talk about the development side of things like Pippin Williamson and Brad Touesnard do on Apply Filters, or you want to focus more in the business side of things like Matt Medeiros does on The Matt Report, there is plenty of room to gather various content that can greatly affect the WordPress community in a positive way.

The Networking Party

After the first day of great presentations, we had an opportunity to have a great time networking with various like-minded professionals in a great atmosphere. This took place at Finnegan’s River in Miami and provided the perfect setting to relax at the bar or a table by the water to connect and talk about anything that came to our minds.

inmotion-and-wptavern

Jeff Chandler and Sarah Gooding were there from WPTavern in which it was a great time to catch up with them and have an overall great experience. Having spoken to Jeff almost every weekend co-hosting our WordPress After Hours Google Hangout, it was a wonderful opportunity for us to meet in person and share our ideas and experiences with WordPress. Although I speak to Sarah much less, I enjoyed meeting her and her husband and had a terrific time making jokes and enjoying the atmosphere. We also got a chance to get goofy in a photo booth for some lasting memories with the WPTavern crew.

Towards the end of the night, I had some great conversations with Chris Wiegman from iThemes Security, previously Better WP Security. We discussed everything WordPress security, their bugs in a previous release right after he sold to iThemes, and ways that everyone can make a better push to providing simplistic security options for all WordPress users. There has been a lot of confusion about Better WP Security getting bought by iThemes and the impression that I have received from Chris is that it has only become better since the acquisition. With more time and money being allotted to development and user experience, iThemes Security certainly has only growth ahead of them.

Day 2 – The Business of WordPress

chrislema-wcmiamiDay 2 was all about business in WordPress. The biggest impact that was made was by Chris Lema. He opened his presentation with a story about walking into a supermarket and buying peanut butter which we can all relate to. I couldn’t even begin to explain it nearly as well as he did, but I’ll post a video here when available. The opening alone was jaw-dropping and there wasn’t a single eye that wasn’t staring intently at him the entire time. Chris certainly knows how to speak to a crowd.

Throughout Chris’ presentation, there was a lot of emphasis on why many WordPress developers and designers fail to succeed to the levels that they desire in which it all boils down to confidence in what you are doing. If you’re a designer, don’t try to do the whole package; Just be extremely good at design. If you attempt to do the whole package, you are devaluing your primary skill. Just find what you are really good at, and be the best in your industry. For example, Chris discussed that if you don’t know what to charge, don’t just throw a number out there. Find out the client’s budget and decide if it will work for you. This same point further leads to giving clients “ballpark” estimates. At that point, you don’t know exactly what it will entail so you can’t accurately decide on a price. Learn the client’s exact needs or you will run the risk of devaluing yourself.

Another great point that Chris made (out of many, many incredible points) was that clients should always have options so that they can better suit their needs. If you provide them with a single option, they only have the opportunity to say “yes” or “no”, but if you present them with multiple options, they will almost always say “yes”. For example, if we only provided our customers with a single option for hosting, that one option may not suit their needs, but offering many different hosting options allows us to better suit the needs of many individuals.

Of course, nothing can compare to seeing his presentation live, and it certainly was the best in my opinion, but if you want to see more about it, check out Chris Lema’s slides from WordCamp Miami on SlideShare.

The Experience of a Lifetime

Overall, I had the experience of a lifetime. Not only was it my first WordCamp, but it was an incredible one. With 770 attendees, including many big names in WordPress, there was never a boring moment. Connections were made that will take me deep into the future, and memories that will last a lifetime. I made new friends, and connected with old ones in which this experience was unsurpassed by anything I have previously done. It was truly an incredible experience and I was to thank InMotion Hosting for sending me there, all of the organizers and volunteers who have put their blood, sweat, and tears into this WordCamp, and all of those sponsors that provided the funding for such an amazing event. They affected so many lives, including mine, and I could not even begin to express my gratitude to to everyone involved to the extent in which they deserve. I’ll see you next year, Miami.

InMotion Hosting’s Core Principle

InMotion Hosting Thrills Customers

InMotion Hosting was founded on a simple principle – treat your customer how you expect to be treated. Our founders were already experts in Web Hosting, and they knew there was a large market of people looking for a reliable host who cared about their success.

This focus on the customer was the foundation of our culture as we grew. But, maintaining a consistent customer-focused culture while growing rapidly required a great deal of discipline and innovation. Various methods were employed over the years to live up to our founding principles, including the formulation of our company mantra in 2010. That was followed by immersion of the Mantra into all aspects of the business from hiring and training to everyday protocols, continuing education, and even bonus structures.

But, was that enough? In short, no. In reality, there is never an end to the task of improving your customer’s experience. As our expansive growth continued, we learned an extremely valuable lesson: Hiring and training individuals to truly care about the customer and strive to THRILL the customer is only half of the equation. You also need the ability to verify if all of those good intentions are being realized in practice and to implement changes wherever we fall short of our goals. Our solution was to create a Customer Experience Team .

In the Fall of 2012, the Customer Experience Team was born. The sole purpose of this department is to be the customer advocate, responsible for analyzing, identifying, and driving ongoing improvements to the customer experience across ALL customer touch points. I am honored to manage this team, extremely appreciative that our goals and values come directly from the founders, and proud of the accomplishments to date from this department.

A couple examples of recent enhancements include:

  • The Sales Confirmations Team has been transformed into the Onboarding Team. Instead of simply confirming the accuracy and validity of a new order, the New Account Specialists now have the goal of “Setting the Customer up for Success”, to include tasks such as:
    • Welcoming new customers on board.
    • Identifying and answering questions regarding the customer’s goals and needs.
    • Providing direction and help documentation directly related to those goals and needs.
    • Initiating conversations on important aspects yet to be considered by the customer.
    • Installing or triggering installation of certain software as requested by the customer.
  • A new and improved Account Management Panel (AMP).
    We recently launched major enhancements to our Account Management Panel, with a major focus on improving usability for top customer journeys. Some key enhancements included:
    • Updating the look, feel, flow, and consistency of AMP, with focus on ease of use.
    • Reducing the number of clicks to reach the top customer journeys.
    • Creating visibility for the customer to proactively maintain contact and billing information.
    • Increasing integration between AMP, cPanel, our Support Center.

Our Customer Experience Team’s Promise to You

We will put ourselves in your shoes all day, everyday. Your pains are our pains, and your happiness is our goal. We will continue to strive to THRILL you every single day.

Tim Evans
Customer Experience Manager

Premier Support™ Customer Testimonial

Written by Voitek Klimczyk of Hartford, CT. Currently hosting on a VPS.

I’m a former IT guy who has been publishing websites since 2004. When my website was small, hosting didn’t matter that much. But once I started to grow my business, I started to notice more and more, that where you host your website really matters, because you don’t want customers to visit your site and all they get is an error or loading page.

InMotion Hosting is the most reliable web host that I have used since 2004 – and I’ve tried several of the popular ones out there. Most of them had horrible support, that almost always blamed outages on me and they were also slow to load my site.

InMotion Hosting was the first web host to not only help me troubleshoot problems, but sometimes even proactively take care of problems for me; like the time hackers used denial-of-service (DoS) attacks against of one of my sites. Another leg up InMotion Hosting has on the competition is the actual page speed of your website. Nothing compares to their Shared Hosting as far as reliability and speed goes from what I personally tried.

Since my business grew, I was seamlessly moved to their VPS solution, which is extremely reliable and fast. Seamless becomes a bigger deal, once your website grows to the point that you need it up all the time to maximize business profits. I’ve had other hosts put my site on the back burner and extremely slow servers, while I lost business and profits from people who didn’t want to wait 10 seconds for the page to load.

It’s the reliability, professional support, and page loading speed that has kept me a customer far past the introductory deal.

By the way, another thing that I really like is that when I call support, I get to speak with someone that actually understands what’s happening, instead of non IT people trying to help you by reading from a script. I tried top rated hosts and top advertised hosts out there, but in reality none of them came close to the up-time, speed, and expertise that I have grown accustomed to from InMotion Hosting. Trust me, that means a lot coming from someone who worked in IT for a long time.

Voitek Klimczyk
Hartford, CT
www.simplyadditions.com

An Affiliate Manager’s Tale: Joomla! World Conference 2013

I had the privilege of attending the 2nd Annual Joomla! World Conference this past November 8th – 10th in beautiful Boston, Massachusetts. With InMotion Hosting as a sponsor once again to support the Open Source Community, we were part of an amazing group of passionate developers, end users, and supporters.

joomla-world-conference-2013-banner

The Joomla! World Conference was one of the most unique events ever. I don’t say this lightly. I have been to tons of shows and conferences, but there is something special about the Joomla! community that sets these events apart from others.
Continue reading

InMotion Hosting is the Power Sponsor of Joomla! World Conference 2013

jwc2013_photo3

InMotion Hosting continues to support the Open Source Community and Joomla! users everywhere by once again sponsoring the Joomla! World Conference this year. The event was held in Boston, MA this past weekend.

With a one-click install process, it’s easy to host your Joomla! site with InMotion Hosting. Latest versions of MySQL5 and PHP5, high grade software, max speed zones and suPHP are just some of the hosting features that keep your Joomla! site secure and deliver content at blazing fast speeds. We also make it easy to transfer your Joomla! site from other hosts. Our technical support has specific Joomla! expertise and is available round the clock.

As a Power Sponsor of the Joomla! World Conference 2013, we had a booth and provided conference visitors with special hosting offers geared towards the Joomla! user base. Check out some of the pictures below.

We even gave away free Joomla! hosting to event attendees! Didn’t make it to the event? Click here to take advantage of the same limited time offer for FREE. This includes a FREE new domain for the first year. Go on, try us out and find out why InMotion Hosting is the way to go for your Joomla! sites.

jwc2013_photo1jwc2013_photo4jwc2013_photo5jwc2013_photo2

 

Getting Schooled by 99U: Building a Successful Career & Business

99u_badge 

I was fortunate enough to fly out to New York City last month to attend the first ever 99U Pop-Up School held by Behance. Behance, which is huge in the design industry, is an online portfolio platform widely used by creative professionals. The purpose of the pop-up school was to enhance people’s skill sets and ideas for their personal or business development.

The event was broken up into 3 days; career development, entrepreneurship, and brand & digital strategy. The attendees consisted not only of designers, but of marketers and entrepreneurs as well. It was a great mix of people that all had the same values and passion, and they were either there to better themselves or impact their current or future companies.

99u_make

Not only did I get a chance to listen to many leaders from within the creative industry, as well as those who have become successful entrepreneurs, but I had an opportunity to interact with them. I joined round-table discussions with other people on topics such as how to launch your start-up. I got involved with mentor sessions and portfolio reviews with the people from Behance. And I watched their side stage where people in the audience would go up and practice building skills like pitching ideas to clients.

These were my biggest takeaways from the speakers of the event:

1. Self-awareness is the only sustainable competitive advantage. 

Scott Belsky starts off Day 1 of the Pop-Up School. Photo: mackme.com

Scott Belsky starts off Day 1 of the Pop-Up School. Photo: mackme.com

Scott Belsky, Co-Founder & Head of Behance, discussed some interesting points about competitive advantages by asking two questions: 1) what do you want to be good at? and 2) what are you willing to be bad at? If you’re focusing on being good at everything, you’re not focusing on anything. For example, he brought up how Southwest Airlines decided to re-evaluate and change their focuses, and as a result they chose the opposite values of their competitors. They chose to focus on service and price, and gave the amount of routes and free snacks the back seat. Southwest Airlines is now the world’s largest low-cost carrier. In the past with the computer industry, design wasn’t important and variety was optimal. But then Apple decided to sacrifice the variety of choices and amount of distribution, and focus on quality, design, and fewer options. By valuing the opposites of their competitors, Apple captured their market.

2. If you look out for the people around you, you’re a true leader and you’ll inevitably be successful.

Simon Sinuk, Author of “Start With Why” & Leadership Expert, said “We put a premium on people who give us their time vs. money, because you can’t get time back. Good leaders are the ones who give us their time and energy.” If you want to accomplish great things, such as a successful start-up business, great leadership is required of you. You have to be empathetic, inclusive, open-minded, and help the people around you reach their highest potential. If you do this from day one, your company will thrive with loyal, happy employees and A-players. And you have to know the ‘why’ of your company. Great leaders can inspire movements by knowing the ‘why’ of what they’re doing. What is your cause and what is your purpose, and it has nothing to do with making a profit.

3. Building an impressionable brand and personality starts with the founders.

The best companies that are innovative, remarkable, and memorable, are the ones that stand for something, which is what keeps people loyal to them. The companies that are crystal clear about who they are and are consistent with their beliefs attract people who trust them. And that sense of trust comes from sharing common beliefs. Simon talked about how every decision we make is a piece of communication and a symbol of who we are. You have to say and do the things that you actually believe. This is why authenticity is so important. It’s how trust is formed. And with trust, we’re more willing to take risks and experiment. Sincerity is vital to building a brand. Customers can recognize fakeness immediately and become hesitant when they do. That’s why it’s so important to build a strong relationship with your customers from the get-go. A solid fan base is what makes successful start-ups grow so fast. Simon also mentioned how companies focus too much on themselves and not about what they are willing to do for the people. People don’t gravitate towards companies with a list of things they offer or are. They gravitate towards companies that value the same things they do. They don’t buy what you sell. They buy what you believe. Apple was just a computer company, but then they started selling mp3 players and phones. Why do we buy an mp3 player or phone from a computer company? It’s because we believe what they believe.

4. You win people’s loyalty with the little things.

Reddit co-founder Alexis Ohanian speaking at the Pop-Up School. Photo: mackme.com

Reddit co-founder Alexis Ohanian speaking at the Pop-Up School. Photo: mackme.com

Alexis Ohanian, Co-Founder of Reddit, said take advantage of opportunities on the most mundane parts of your website to surprise people, like the 404 page. Reddit lets users design these for them. People hit a low when they hit a 404 page, so take that opportunity to brighten their day instead. On Hipmunk, a travel website which is a sister company of Reddit, if people get the dates mixed up and enter for instance March 9 to March 5, the error message will say “We don’t yet support time travel.” Or if you search for a flight to Las Vegas on Hipmunk, it’ll say “Vegas, Baby!” Just that little bit of humor when people don’t expect it, catches them off guard and delights them. You make people feel like they’re a part of something bigger rather than just a website they type into their web browser. People are more drawn to things they feel a connection with. It’s human.

A web form building company called Wufoo built a strong connection with their customers the old-school way. Every Friday, everyone one in the Wufoo team, including the CEOs next to the interns and new hires, sits down and writes a hand-written note to its paying customers as a team building exercise. One customer took a photo of their note because they were so surprised by it and they uploaded it to Flickr. People want to share this stuff because it’s so novel and they can really appreciate it. A personal touch, like hand signing a letter at least, goes a long way. Be grateful and helpful without selling yourself. That’s how you build genuine relationships with people.

5. Not everything has to have a business objective.

Jonathan Perelman, VP of Agency Strategy of BuzzFeed, said we need to engage, bring value, be human, and give real storytelling. We don’t have to correlate everything with making money. You have to give before you can expect something in return. Create content that people want and will share, and that you are proud to share, because content which is essentially storytelling, is part of your identity. Be authentic. A product can be copied, but a story can’t be. Neil Blumenthal, Co-Founder of Warby Parker, said, “If someone is copying you, they’re always going to be two steps behind.”

With all this in mind, you should be on the right track for a successful personal brand, a new start-up, or even a current business you’re looking to turn around. Remember your ultimate goal is to make your customers and the people you affect happy. So make everything about them, not about you.

Back to School

books

It’s back to school time!  Am I the only one who is excited?  I’m a giant nerd, so back to school time is a lot like Christmas to me.  I love wandering through the school supply section and buying things I just don’t need because I am not currently in classes.  (Don’t worry, that will be remedied soon).

What does back to school have to do with hosting?  Our Education Hosting Packages, of course!

http://www.inmotionhosting.com/edu/web-hosting-for-schools/

Educators and students alike can really benefit from hosting.  How, you say?  Well, I’m glad you asked.  I’ve detailed some of the best ways to use one of our hosting packages while in school.

  1.  You have to for class.  Let’s start right out the gate with the obvious.  More and more students are learning about the internet and websites.  Whether you’re a developer, designer, or Server Administration student, you’re probably going to be required to have your own hosting.  We’ve dropped our prices just for people like you.  Paying for college is expensive enough, so quality hosting to ensure your grades are perfect (because I know you’re all perfect students) is imperative.
  2. Classroom Interaction.  I used to be a teacher, so I understand how difficult it can be to get students engaged in the classroom, much less outside of school.  Creating an interactive class website with activities and ways of connecting and learning from each other will keep your students learning even outside of the classroom.
  3. Creative Expression. Broadcast your skills online!  Photography, painting, poetry, song writing: all of these skills are important to continue well into adulthood. (Moody poetry is always at its best in your teens and early 20s.)  Don’t let a busy class schedule or peer intimidations keep you from your craft!  Plus, nothing impresses the ladies like being in a band more than having a band website.  Trust me.
  4. Email.  Simple as that.  Nothing is as cool as telling people your email address is czajaisawesome@czaja.com or dontbejealous@czaja.com.
  5. Your Future.  This one is more serious.  In a job market like our’s, having a strong technical background will take you far.  It doesn’t matter what your major is, understanding servers, Content Management Systems, and scripting language is always a plus to put on your resume.  I earned my degree in writing, but it was my understanding of technology that got me the job.  So learn it while you can, surround yourself with smart people, and brag about your awesome internet skills.

So, do you know someone starting school this year as a student or teacher?  Pass this news along. We make affordable hosting even better with our Education Discounts.  We love the internet and technology, and we are always working to spread that love to the world, regardless of age.

Don’t forget, Facebook was created in a college dorm room.

The Power of Account Management Panel

file_management

The internet – The final frontier.  These are the continuing features of AMP.  Its ongoing mission: to explore new customization options, to seek out the best services for InMotion Hosting’s customers, to boldly go where no hosting company has gone before.

Have you seen the new Star Trek yet?  It’s fantastic.  Like all good fangirls, I’m enamored with all things Benedict Cumberbatch.   But that has nothing to do with this post, except that it gave me the opportunity for a timely and creative opening to talk about our Account Management Panel (AMP).

If you haven’t been using our AMP software yet, you’re really missing out.  But, now is the time!  We’ve added some awesome new features that will give you more control than ever over your account and server.  It’s majestic.

But, before we get into those new features, let’s recap what makes AMP so fantastic.  If you haven’t used it before, go to our website.  On the top of every page you’ll see the log in button.

AMP

From here, you can go anywhere!  It has an option to check your billing information, including reviewing what items are currently being billed for your account, reviewing past receipts, and even updating contact and payment information.  This saves you time and effort and takes the stress of billing off your shoulders.  You can even set renewal reminders, so you will always know what renewal is coming and when.

AMP also gives you direct access to your cPanel, and if you’re on a VPS or Dedicated platform, Web Host Manager (WHM).  This makes accessing all your accounts easier and faster as they are all linked to one central location.

But, you probably already knew that.  What you may not have known, is that we’ve added even more awesome features.

Purchase a new IP Address

You can now purchase a new IP address to your account directly through AMP. Yep.  You don’t have to contact our Support Team for it anymore, just click a few buttons and you’re on your way.

How do you do this?  It is located under “Additional Services” then, “Other”.  Select purchase IP address.  Done and done.

Change Your Primary Domain Name

We’ve also added the option to update your shared hosting account’s primary domain name.  So, if you decide the domain that was your primary is no longer needed, you can just log into your AMP, cancel the renewal on that domain and put a new domain in its place.

Start in the “Details” section under “Account and Billing”.  From there, click, “Make Changes”, and select “Change Primary Domain”.  Follow the prompts from there and with a bit of propagation time, you have a new primary domain name.

Restart Your Virtual Private Server

For whatever reason, there may come a time when you, or your site administrator, may need to reboot your server.  Before, that was a contact to our Support Team with an escalation to our System Administrators.  That took time.  However, now you can restart your VPS’s services right from the comfort of your living room, or office, or bathroom, or wherever you do your work.  We don’t judge here.

In AMP, we’re going to venture back to “Details” under “Accounts and Billing”.  In your “Active Subscriptions” section, you should see a button that says, “Restart VPS”.  Click that.

WHAMO!

Your VPS is restarting.  It’s like a direct line to our System Administrators.  Or magic; if you’re like me and think all this internet and technology stuff is secretly operated by wizards in disguise.

Once everything is restarted and ready to go again, you’ll get a SUCCESS message.  You’ll feel good about yourself.  You will have accomplished something that day.  This is what InMotion Hosting and AMP does for you, it brightens your day and boosts your confidence.  Maybe we should rename it to Awe-inspiring Magnificent Panel of Wonder.  AMPOW! That’s practically perfection.

With this newfound confidence, you can do anything.  Go out, live your dreams.  Interview for that dream job (we’re hiring, by the way: http://www.inmotionhosting.com/employment/), ask out that girl (or guy) you’ve been crushing on (I’m married, sorry), or just enjoy the world with your new positive outlook on life.  AMP, the internet, and our 24/7 Support Team will be here for you when you get back.

 

Managed Hosting and Launch Assist

rocket

Let me introduce you to Managed Hosting and Launch Assist. When I was given this assignment for the blog and newsletter, I was really excited.  I don’t know why it hadn’t occurred to me as a topic earlier, but I’m glad someone thought of it.

Why am I so excited, you ask? I mean, let’s be real, it’s not like I’m writing a post about Doctor Who or anything (don’t judge).

I am excited because I get to tell you about our new Managed Hosting service and Launch Assist for our Virtual Private Server and Dedicated hosting packages!  Okay, admittedly, without a little background on why that’s awesome that reveal is mildly anti-climactic, but stick with me, you’ll be excited too.

First, let’s flash back to just under three years ago when I first started working for InMotion Hosting.  I was hired onto our Customer Care team because I am awesome with customers.  My tech knowledge was not my strong suit.  I mean, I had a website and a blog and previously was a Genius at the Apple Store, so I knew my way around a computer and had a working knowledge of the internet.  However, my server knowledge wasn’t quite as good.  I mean, I could tell you that you needed accurate name servers, but I had no idea why.

Working here over the last few years has taught me a lot about servers and site design, but before that, I had no idea what I was doing.  However, I was bound and determined to learn it.

I ended up breaking things, a lot.  So, I started pestering the tech support reps to both fix the things I broke and explain to me how to not break it in the future.  Because I work here, I had a direct line to the brilliance.

Now, thanks to Managed Hosting, you have a direct line to the brilliance too!

Seriously, Managed Hosting is essentially a hook-up to our best and brightest.  They’re that friend everyone has who is willing to fix your server for you.  This is a team of Systems-level technicians dedicated to you.  While they are not account managers, we do keep the team intimate so they all can get to know our customers directly.

Keeping the whole team available to your account means you are almost guaranteed to have someone available who has expertise in your question.  You can also rest easy knowing that the Support Representative working on your account is not only experienced but also has the upper level server knowledge you can rely on.

These guys are brilliant enough to work directly with you or your developer on any level.  So, if you need to be able to jump right into a higher tier of support without going through our base T1 Premier Support Team, Managed Hosting is the place to be.

But, technical knowledge is not the only factor we take when selecting technicians for our Managed Hosting Team.  We also look for those agents who have some of the best customer service on the floor.  After all, that’s what sets InMotion Hosting apart from the pack, our dedicated focus to our customers.

We pride ourselves in the service our representatives offer.  We bring this up in the initial job interview, and it is a focus of every aspect of our training because it’s so much a part of our daily tasks.  It’s InMotion Hosting’s thing.  Go Daddy has elephants, HostGator has Texas, InMotion Hosting has Customer Service.  We strive every day to set the industry standard for customer service.

At the moment, Managed Hosting is only available to our VPS and Dedicated hosting customers, so if you have been on the fence about upgrading, now is the best time to do it!

Launch Assist

With your upgrade or new VPS or Dedicated purchase, you have optional Launch Assist to help get you up and running.

Included in all Dedicated packages and available for $99 on VPS packages, Launch assist gets you up to 2 hours of Managed Hosting within your first 30 days.  They can help you get your server set up just how you like it so you have a lean, mean, website hosting machine.

Between Managed Hosting and Launch Assist, our team has your team covered.

See?  I told you this was exciting.  This is better than when those stores give you employee discounts.  Except, the employee discount that you get is access to our employees!  That seems weird, but let me tell you; these guys have gotten me out of a lot of jams and have always been able to explain what I did wrong without confusing me.  They are gifted.

Just remember to do one thing that I didn’t.  Call Managed Hosting before you break your server.