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Category Archives: News

Choosing a Template: What to Look for and Why

Choosing a Template ImageIt’s not exactly news, but choice of template for your WordPress site is extremely important WordPress has an expansive collection of free and premium templates to choose from. But how can you decide which is the right one for you? Some websites, like TemplateMonster.com for example, have helpful filters that separate themes into categories and sort them by functions or features. But even if you do have specialized search capabilities to aid you in your endeavor, it still helps to have a comprehensive idea of your criteria.

Said criteria will be determined by the type of website you’re looking to launch. Will it be a business? A news blog? A station for content curation? Or are you just looking for a space to share your thoughts? Whichever happens to be your M.O. it will have a determining effect on the type of functionality your website will require. Today we’ll go over the basics of picking and choosing among the many potential templates subject to your scrutiny.

Universal Concerns

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While template choice is often a very subjective experience, in this day and age there are certain interdisciplinary “must haves” that every website owner needs to take under consideration.

How much do you want to $pend?

Budgetary concerns are invariably near the top of the list in regards to priorities. You can always go the basic route and download a free template, but don’t expect any bells and/or whistles. You get what you pay for, and if you’re getting a free downloadexpect the bare minimum.

Therefore it might be wise to loosen your purse strings a bit. Fortunately, most premium WP themes don’t hit the wallet too hard. You can usually procure just about any theme you like for between $50 and $80.  The only time you’ll really have to stretch your dollar is while shopping for a custom theme.

Custom themes are built from scratch by a developer, and since you’re paying for labor, it won’t be so easy on the bank account. Depending on what you want in terms of looks, function, and complexity a custom theme can be quite costly. You can save a little bit of dough by starting out with a premium theme and then having your hired help tweak it to a minor degree, rather than building from scratch.

Support

We all need a little help here and there, and purchasing a premium theme usually goes hand in hand with excellent support. Though you shouldn’t just assume that this is the case. Do your research: read reviews and see what the brand perception of a theme provider looks like before committing.

SEO

Search Engine Optimization is always an important consideration when establishing any sort of web presence. The way your website is organized, the keywords you use to attract attention, and a myriad set of other factors all combine to make your website scannable and easily indexible to search spiders.

The obvious goal is to make the front page, and that’s completely impossible if your template doesn’t have a framework that’s compliant with the latest Google SEO standards.

WordPress usually comes SEO friendly out of the box, but you need to be careful if you’re paying to build a custom theme. This is another reason why support is so important. With an active support community, you can be sure that your template will be updated to match the latest web standards.

Responsive

Responsively designed websites are those that display attractively across multiple devices, regardless of screen size, and without any mobile redirects. Web templates need to be built responsive these days because mobile use is so extremely prevalent.

Unless you’re positive that your visitors won’t be browsing your site on a smartphone or tablet, it’s best to take care of this concern from the get go by purchasing a responsive template.

Specifics

DESIGN DETAILSNow that we’ve covered some of the universal concerns, it’s time to speak with specificity. This choices described in this section will largely be determined by your personal preferences, as well as your unique needs.

Aesthetics

You know what’s useless? A WordPress template that you don’t find attractive. If it doesn’t look good, then what good is it? Your web presence needs to say something about your company, and your company should be a reflection of your personality. So make sure you actually like the look of your template.

That’s not to say that as long as you like it, it’ll be perfect. Certain things are expected from different types of websites. Corporate sites are generally reserved, minimalist, clean, and adhere to a color scheme that promotes trust, calm, and tranquility. Whereas templates dedicated to design are far more artistic, colorful, and fancy.

Read up on design basics if you’re not already familiar and make some informed decisions.

Needed functionality

Here we arrive at the really important stuff. What do you absolutelyneed your website to do? If you’re opening an online store, then you’ll need a usable system for product imports and exports, featured products on a slider, an opt-in form to gain new leads, and so much more. If you’re web presence is all about event promotion, then you’ll need a calendar function. Do you need to interact with your visitors? Then you’ll have to have sections for them to comment on your content, live chat boxes, etc.

All of your WP template’s needed functionality is completely determined by your personal needs, so carefully consider what you want and need from your theme.

Flexibility

Finally, you want your WP theme to be flexible. The World Wide Web is constantly in flux, and so are expectations regarding webpages. It shouldn’t have to be a problem to alter or edit according to your shifting priorities. For example, you should be able to change the color of a banner or background without much trouble. You don’t want to be buried underneath lines of complex code for the simplest of aesthetic choices.

Nor should it be an issue to add widgets/plugins as you see fit. Sometimes the addition of certain plugins can slow a website down or seriously hinder some vital parts of its functionality. If this is going to be the case for your chosen template, then you’ll want to know up front. The idea is to look for seamless backend editing.

These are just a few of the concerns you’ll want to look out for when choosing the perfect theme. If you’re ready to begin browsing, then take a look at some of the powerfully functional premium templates here.

SSL for SEO?

DOES A SECURITY CERTIFICATE EQUAL A RANKINGS BOOST?

Back in March 2014, Matt Cutts, Google’s head of Webspam, said he personally wanted SSL to be a ranking factor. Well that time has come, and probably quicker than most people may have expected.  Well, somewhat.  As of now, adding an SSL 2048-bit key certificate will only provide a minor boost to your site.  In fact, Google says it affects “fewer than 1% of global queries” and does not carry as much weight as “other signals such as high-quality content” which only goes to show you, as always, content is king.

Google has said it wants all “website owners to switch from HTTP to HTTPS to keep everyone safe on the web,” so there’s a good chance we could see that ranking signal strengthen over time.

According to Google, more information on this will be released in the future, but in the meantime, Google has provided the following tips:

  • Decide the kind of certificate you need: single, multi-domain, or wildcard certificate
  • Use 2048-bit key certificates
  • Use relative URLs for resources that reside on the same secure domain
  • Use protocol relative URLs for all other domains
  • Check out our Site move article for more guidelines on how to change your website’s address
  • Do not block your HTTPS site from crawling using robots.txt
  • Allow indexing of your pages by search engines where possible. Avoid the noindex robots meta tag.

WHAT DOES THIS MEAN IN TERMS OF SEO?

Installing an SSL is not going to miraculously boost your website to the top of the search results, but as Google continues its “HTTPS everywhere” push, it is definitely something you want to be aware of. Especially if it is something Google is encouraging all website owners to do.

HOW TO MAKE THE SWITCH

In order to make the switch to HTTPS your website will need a Secure Sockets Locket (SSL) Certificate.  SSLs are protocols that establish a secure link between a web server and a browser.  It is a way for social security numbers, passwords, credit card numbers, and other sensitive information to be securely transmitted without being intercepted by a third party.

PURCHASE AN SSL THROUGH INMOTION HOSTING

Purchasing an SSL Certificate through InMotion Hosting can be accomplished in just 5 simple steps:

Step 1. Login to AMP (Account Management Panel)

Step 2. Click the Purchase SSL Certificate button.

How to Purchase an SSL Certificate

How to Purchase an SSL Certificate

Step 3. Select the SSL Certificate’s subscription length (ie. 1 or 2 years) and the Desired Certificate Name.

Step 4. Enter the contact information for the owner of the SSL Certificate.

Step 5. Choose how you want the SSL billed, then click Submit. You will then see the following message, “Your order has been submitted for processing. Please look for a follow up from our staff shortly.” 

The typical turn-around time is up to 48 hours.  However, there are many reasons why an SSL may take longer to be issued.  Once your SSL certificate has been installed successfully, you will receive an email notification to your primary email address on file.  After you get the SSL installed, you can show the Secure Comodo Seal on your website.  Check out our guide on how to show the secure seal for your site.

We also have a guide with more in depth instructions on how to purchase an SSL through InMotion Hosting.

The New VPS S-Class Hosting: More RAM. More Storage. More Bandwidth. FREE SSDs.

September NewsletterWe are excited to announce the release of the next generation of Virtual Private Server hosting at InMotion Hosting: the VPS S-Class. The new VPS hosting product line brings a number of significant enhancements to the legacy VPS-1000, VPS-2000 and VPS-3000 packages, including free solid-state drives (SSDs) and drastically increased RAM, storage and bandwidth. The wholesale VPS upgrades are consistent with our mission to bring customers the most comprehensive web hosting experience possible with top-of-the-line service and support.

The development of the revamped VPS-1000S, VPS-2000S and VPS-3000S came as a result of in-depth product evaluation including intensive market research, security and scale concerns, fundamental feature analysis and customer surveys and feedback. In short, we wanted to make sure we are bringing you industry-leading Virtual Private Server hosting that meets all of your needs and addresses all of your website’s digital requirements.

Whether you have a blog with increasing traffic, a growing business, or a website running complex and dynamic applications, our new VPS hosting packages have the power, performance and reliability to ensure your site will run seamlessly. The upgraded S-Class maintains many of the features that made InMotion Hosting an industry-leader, including automated backups, unlimited websites, burstable RAM, free cPanel and WHM, SSH and root access and much more.

Not sure which hosting plan fits best fits your site and needs? Not a problem. Check out our comparison page to find out everything you need to know about shared, VPS and dedicated hosting and which product suits you best.

Does Your Business Website Have the Right Messaging?

When it comes to your online business, having the right copy is as important as the products themselves. Having poor messaging can turn potential customers away from your business for good. So how do you know if you have the right messaging? Take a look at your website and then ask yourself these questions:

  1. Do you list your features and explain why these are better than your competitors?
  2. Does the site explain a particular problem your product solves for your customers?
  3. Do you have clear instructions and “call-to-actions” informing the customer on what to do next?

If you were able to answer “yes” to all of the questions, then good job on your website. Your content makes it easy for shoppers to clearly distinguish the advantages of your products over your competitors. It also makes it easy for your customers to either checkout, or find a way to get a hold of you for more information.

However, if you answered “no” to some or all of these questions, then now is a good time to go back, review your copy, and make the proper content changes. Here’s breakdown of each question and why they are important.

List Features and Explain Them That Your Competitors Don’t Have

When shoppers come to your site, it needs to be clear to them that your product is superior. A way of doing this is listing out your features and then explaining these features. You should also do some research to get ideas about what your competitors are doing.

Explain the Problem Your Product Solves

When people shop, they are primarily looking for something that solves a particular problem they have. Be sure your content explains this. If it’s not clear what benefits you offer, then chances are potential customers will leave your site.

Clear Call-to-Actions (CTAs) Makes Your Site User-Friendly

“Learn More”, “Order Now”, “Call Today” are examples of clear CTAs. These tell your shoppers what they should next from the page they’re currently on. The purpose of this is to invite shoppers towards an action which hopefully results in a sale. Also, if this is a link, be sure that it stands out since it is the primary action you want your customers to take.

Building Trust with a Blog

Engaging your customers is important, and there’s no easier way to do it than with a blog. Blogs allow you to display your expertise within your industry, keep readers up to date on new products or upgrades, and provide news about your company. Plus, it gives your customers a reason to keep coming back to your website.

If your business does not already have a blog and you want to set one up, then we would recommend WordPress. Installation is easy, its dashboard is well thought-out, and maintaining it just takes a single click. For installation instructions, we have easy-to-follow tutorials depending on the type of hosting product you have.

Our Business Hosting comes with Softaculous which allows you to easily install WordPress with a few clicks. Read more about the installation process here: How to install WordPress using Softaculous.

If you have a VPS or dedicated server, then you will need to do a few extra steps for installation. You can find the installation instructions for VPS and dedicated servers here.

These are just a few simple tips to improving your business website. Of course, these tips alone won’t guarantee an increase in sales. But what it is, it’s a step in the right direction towards making your site easier for shoppers to get information and ultimately lead them to buying your products.

Increase Website Performance with Managed Hosting

Our Managed Hosting team was created to ensure your server is properly setup the way you need it. In operation since early 2013, this team has helped hundreds of customers solve their unique hosting challenges. They are software and hardware experts and know how to optimize high volume, high demand websites.

What can Managed Hosting do for you? That depends on what type of server you have and what your overall needs are. For example, if you’re looking to increase the performance of your WordPress site, our team can install plugins, check your database settings, and give your entire site a thorough review. They can then provide recommendations to improve performance and implement them for you.

That’s just one example of what Managed Hosting can do. Below are some specialties of Managed Hosting.

Shared Hosting Reseller Hosting VPS
Hosting
Dedicated Servers
Application Performance Tuning
Database Optimization
Complete Site Transfers
Security Implementation
Server Administration
LAMP Stack Tuning
Custom Hardware Setup

You can read more about what Managed Hosting can do here.

wcmiami

WordCamp Miami 2014 Recap

When many users think of WordPress, they think of it as a content management system. While it is indeed that, it is also so much more. To me, it is now a lifestyle, an extraordinary community that is unsurpassed by any other, and a common goal to make the internet a better place. During a WordCamp, nobody is judged based on their financial situation, the size of their company, or how popular they are. Everyone only pays attention to one thing about you; how much you love WordPress. Developers talk with beginner users, and hosts even converse with each other to drum up friendly competition. Seeing so many different people from various backgrounds certainly pushed me further into the WordPress community and showed me that it is much more than a product, but a living, breathing ecosystem.

The Arrival

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As I had a later flight that was further delayed, I was a bit later than everyone else to the party. Although when I landed, I was able to contact Rami Abraham of Maintainn where we immediately decided to meet for some food and drinks. He suggested a destination and we immediately headed toward the Wynnwood area of Miami. Upon arrival, I was greeted by many well-known names such as Shayne Sanderson of Maintainn, and Brad Williams of WebDevStudios with open arms. Although they are quite well known, and I am much lesser known by the community, it amazed me that such big names would be just as accepting of me as they would any of their peers.

Although we had never spoken outside of channels such as Twitter or a Google Hangout here and there, I was completely accepted. Thousands of miles away with people I had never met in person before, I felt as if I was at home.

Pre-WordCamp

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On Friday, we made our way over to the Beginners’ Workshop where we wanted to get a good feel of the new users that we may be hosting. While I was unable to learn anything specifically about WordPress, I did gain a significant amount of information about the users. Sometimes, when you get so involved in the development side of things, the basics become lost and you forget what the average user goes through on a daily basis. It was great to chat with a few new WordPress users and see their everyday struggles whether it be with their hosting provider, or maybe just a simple plugin that they can’t see to quite figure out.

Day 1 – Usability, Development, and Design

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Saturday was the first day of sessions for WordCamp Miami. Immediately as I walked in the door, I knew this is where I belonged. There was an immediate sense of overwhelming knowledge, but not in an intimidating way. It was a very humble, helpful environment that my brain loved to feed off of. Even hearing a conversation going on a few feet away is as intriguing as they come. Although I could not attend every one of the presentations as there were several going on at the same time, nor would I be able to describe each one on this post, here are a few that made notable impressions on me:

 

 

“Responsify All The Things!” by Tracy Rotton

tracyBeing that I am a terrible designer, but interested in honing my skills on the front end of things, I decided to attend Tracy Rotton’s talk on Responsive design. Although I am already a bit versed in how responsive design works and the theory behind it, in practice, my skills are extremely limited. I this talk, Tracy went over a bit of the basics for those who aren’t quite as familiar, then jumped straight into some life-saving techniques to help both the novice and advanced designer become a design powerhouse.

Most notably, Tracy showed us the element within HTML5 which will allow designers to automatically load the appropriate image for the best possible optimization solution for the particular user’s device. As we all know, serving the same image and simply scaling it is always a bad idea, but with the element in HTML5, loading those various images depending on viewport size is a breeze. Of course, we still run into another issue with it as not all browser support the element in which she also describes the picturefill.js JavaScript library to deliver the same experience to users who do not have the same capabilities.

Progressive JPEGs were also discussed in which to the naked eye, appear exactly the same as lesser compressed images but with a much smaller file size. This will save users on bandwidth and I/O usage on the server and also allows a much quicker page loading experience for the user. Previously, I had been using various other methods for my images, but after seeing her example on using progressive JPEGs instead, I don’t think my methods will ever be the same.

Tracy brought up a good point that I think all of us in the room thought of as a “why didn’t I think of that?” moment which was that other elements may be placed within <a> tags such as divs. When there are several items on the page aligned within boxes including things like text and images, many times users will have some trouble clicking on a specific link within that box. Why not make that entire box clickable? This can be done by placing the entire div within the same <a> tag so that even a user with the fattest of fingers can click it on their tiny iPhone screen.

Overall, Tracy Rotton taught me why responsive design is more important than ever, that it will never go away, and how to provide a better experience to all users with some simple tips and tricks that make a huge impact.

If you’re interested in taking a look at the slides from Tracy’s presentation, you may view her slides on GitHub.

“Real WordPress Security – Kill The Noise” by Dre Armeda

dre-armedaDre Armeda of Sucuri made some excellent points on how users can better protect their WordPress sites with just a few simple steps. This was targeted more at basic users and reenforced that the WordPress users is the first line of defense against attacks.

In this presentation, Dre mentions things like using a stronger password, and keeping everything up to date. At InMotion, the #1 cause of compromised sites are simply because the user either had a weak password, or they were running a vulnerable piece of software in which the issue could have been easily fixed by simply updating their software to the most recent version which closes those security flaws. Of course, there are also other tools that can help further protect your site such as Sucuri CloudProxy which runs between the attacker and the web server.

If you’re interested in seeing more about this presentation, you may find Dre’s slides on SlideShare.

“Playing Nicely With Other Plugins” by Pippin Williamson

pippinIf you use any WordPress plugins, you have probably used something by Pippin Williamson. As with any plugins, it is bound to break at some point when introduced to some other plugins. In Pippin’s presentation, he discussed how plugin developers can better suit both their clients, and other plugins that may interact with theirs.

The biggest point that Pippin made was that plugin developers should be nice to other plugin developers. Whether this means fixing their own code to interact with another plugin properly, or by fixing the other plugin’s code, they still share a common client base and they should interact accordingly to ensure that everyone has a great experience. Many times, plugin developers will place blame on others for their plugins causing issues when installed alongside others, but in that instance, nobody really really benefits from the experience. By resolving the conflicts between the plugins, plugin developers can ensure a happier experience for both their users, and other plugin developers.

Not only did Pippin discuss how a plugin developer can resolve issues after the release of a plugin when they see a conflict, but how they can proactively avoid issues within the development process such as using better classes and IDs within the CSS, checking to see if various libraries are already loaded before loading them, and various other things that can avoid your plugin overriding another plugin, or vice versa.

One thing that greatly stood out to me in this presentation was developers arbitrarily changing actions and filters within their plugins. I have personally seen this before and can certainly be an issue for any developer that is using those actions or filters. Pippin gave an example of this in which he simply adjusted a typo in a hook which directly affected one of the users that was using that hook (with the typo), so when that user updated the plugin, it caused significant issues on the site. This issue can be easily avoided by keeping that previous action or filter, as well as the correction both in the plugin for an extended period of time so that users are not suddenly affected by the change and have time to appropriately update their code.

If you’re interested in seeing more about this presentation, you can view Pippin’s slides on SlideShare.

“WordPress Podcasting: The Panel”

podcasting-panelThis panel about WordPress podcasting included several individuals who are well known in the WordPress community for podcasting. Having a panel like this allowed a better look into the podcasting world and how/why they do what they do.

I enjoyed hearing that most of these guys (and girl) do not solely do their podcasts for the money itself and do it simply to provide great information to the WordPress community. It certainly helped the reenforce that WordPress is about community first and monetary gain second, although most of us still make a living from WordPress. The consensus of the group seemed to be to have fun and do what you enjoy, and the monetary gain will follow.

A ton of questions came from the crowd about how to get started and promote your podcast in which the general response was to just jump into it and provide excellent content that people enjoy. Whether you want to talk about the development side of things like Pippin Williamson and Brad Touesnard do on Apply Filters, or you want to focus more in the business side of things like Matt Medeiros does on The Matt Report, there is plenty of room to gather various content that can greatly affect the WordPress community in a positive way.

The Networking Party

After the first day of great presentations, we had an opportunity to have a great time networking with various like-minded professionals in a great atmosphere. This took place at Finnegan’s River in Miami and provided the perfect setting to relax at the bar or a table by the water to connect and talk about anything that came to our minds.

inmotion-and-wptavern

Jeff Chandler and Sarah Gooding were there from WPTavern in which it was a great time to catch up with them and have an overall great experience. Having spoken to Jeff almost every weekend co-hosting our WordPress After Hours Google Hangout, it was a wonderful opportunity for us to meet in person and share our ideas and experiences with WordPress. Although I speak to Sarah much less, I enjoyed meeting her and her husband and had a terrific time making jokes and enjoying the atmosphere. We also got a chance to get goofy in a photo booth for some lasting memories with the WPTavern crew.

Towards the end of the night, I had some great conversations with Chris Wiegman from iThemes Security, previously Better WP Security. We discussed everything WordPress security, their bugs in a previous release right after he sold to iThemes, and ways that everyone can make a better push to providing simplistic security options for all WordPress users. There has been a lot of confusion about Better WP Security getting bought by iThemes and the impression that I have received from Chris is that it has only become better since the acquisition. With more time and money being allotted to development and user experience, iThemes Security certainly has only growth ahead of them.

Day 2 – The Business of WordPress

chrislema-wcmiamiDay 2 was all about business in WordPress. The biggest impact that was made was by Chris Lema. He opened his presentation with a story about walking into a supermarket and buying peanut butter which we can all relate to. I couldn’t even begin to explain it nearly as well as he did, but I’ll post a video here when available. The opening alone was jaw-dropping and there wasn’t a single eye that wasn’t staring intently at him the entire time. Chris certainly knows how to speak to a crowd.

Throughout Chris’ presentation, there was a lot of emphasis on why many WordPress developers and designers fail to succeed to the levels that they desire in which it all boils down to confidence in what you are doing. If you’re a designer, don’t try to do the whole package; Just be extremely good at design. If you attempt to do the whole package, you are devaluing your primary skill. Just find what you are really good at, and be the best in your industry. For example, Chris discussed that if you don’t know what to charge, don’t just throw a number out there. Find out the client’s budget and decide if it will work for you. This same point further leads to giving clients “ballpark” estimates. At that point, you don’t know exactly what it will entail so you can’t accurately decide on a price. Learn the client’s exact needs or you will run the risk of devaluing yourself.

Another great point that Chris made (out of many, many incredible points) was that clients should always have options so that they can better suit their needs. If you provide them with a single option, they only have the opportunity to say “yes” or “no”, but if you present them with multiple options, they will almost always say “yes”. For example, if we only provided our customers with a single option for hosting, that one option may not suit their needs, but offering many different hosting options allows us to better suit the needs of many individuals.

Of course, nothing can compare to seeing his presentation live, and it certainly was the best in my opinion, but if you want to see more about it, check out Chris Lema’s slides from WordCamp Miami on SlideShare.

The Experience of a Lifetime

Overall, I had the experience of a lifetime. Not only was it my first WordCamp, but it was an incredible one. With 770 attendees, including many big names in WordPress, there was never a boring moment. Connections were made that will take me deep into the future, and memories that will last a lifetime. I made new friends, and connected with old ones in which this experience was unsurpassed by anything I have previously done. It was truly an incredible experience and I was to thank InMotion Hosting for sending me there, all of the organizers and volunteers who have put their blood, sweat, and tears into this WordCamp, and all of those sponsors that provided the funding for such an amazing event. They affected so many lives, including mine, and I could not even begin to express my gratitude to to everyone involved to the extent in which they deserve. I’ll see you next year, Miami.

InMotion Hosting’s Core Principle

InMotion Hosting Thrills Customers

InMotion Hosting was founded on a simple principle – treat your customer how you expect to be treated. Our founders were already experts in Web Hosting, and they knew there was a large market of people looking for a reliable host who cared about their success.

This focus on the customer was the foundation of our culture as we grew. But, maintaining a consistent customer-focused culture while growing rapidly required a great deal of discipline and innovation. Various methods were employed over the years to live up to our founding principles, including the formulation of our company mantra in 2010. That was followed by immersion of the Mantra into all aspects of the business from hiring and training to everyday protocols, continuing education, and even bonus structures.

But, was that enough? In short, no. In reality, there is never an end to the task of improving your customer’s experience. As our expansive growth continued, we learned an extremely valuable lesson: Hiring and training individuals to truly care about the customer and strive to THRILL the customer is only half of the equation. You also need the ability to verify if all of those good intentions are being realized in practice and to implement changes wherever we fall short of our goals. Our solution was to create a Customer Experience Team .

In the Fall of 2012, the Customer Experience Team was born. The sole purpose of this department is to be the customer advocate, responsible for analyzing, identifying, and driving ongoing improvements to the customer experience across ALL customer touch points. I am honored to manage this team, extremely appreciative that our goals and values come directly from the founders, and proud of the accomplishments to date from this department.

A couple examples of recent enhancements include:

  • The Sales Confirmations Team has been transformed into the Onboarding Team. Instead of simply confirming the accuracy and validity of a new order, the New Account Specialists now have the goal of “Setting the Customer up for Success”, to include tasks such as:
    • Welcoming new customers on board.
    • Identifying and answering questions regarding the customer’s goals and needs.
    • Providing direction and help documentation directly related to those goals and needs.
    • Initiating conversations on important aspects yet to be considered by the customer.
    • Installing or triggering installation of certain software as requested by the customer.
  • A new and improved Account Management Panel (AMP).
    We recently launched major enhancements to our Account Management Panel, with a major focus on improving usability for top customer journeys. Some key enhancements included:
    • Updating the look, feel, flow, and consistency of AMP, with focus on ease of use.
    • Reducing the number of clicks to reach the top customer journeys.
    • Creating visibility for the customer to proactively maintain contact and billing information.
    • Increasing integration between AMP, cPanel, our Support Center.

Our Customer Experience Team’s Promise to You

We will put ourselves in your shoes all day, everyday. Your pains are our pains, and your happiness is our goal. We will continue to strive to THRILL you every single day.

Tim Evans
Customer Experience Manager

Premier Support™ Customer Testimonial

Written by Voitek Klimczyk of Hartford, CT. Currently hosting on a VPS.

I’m a former IT guy who has been publishing websites since 2004. When my website was small, hosting didn’t matter that much. But once I started to grow my business, I started to notice more and more, that where you host your website really matters, because you don’t want customers to visit your site and all they get is an error or loading page.

InMotion Hosting is the most reliable web host that I have used since 2004 – and I’ve tried several of the popular ones out there. Most of them had horrible support, that almost always blamed outages on me and they were also slow to load my site.

InMotion Hosting was the first web host to not only help me troubleshoot problems, but sometimes even proactively take care of problems for me; like the time hackers used denial-of-service (DoS) attacks against of one of my sites. Another leg up InMotion Hosting has on the competition is the actual page speed of your website. Nothing compares to their Shared Hosting as far as reliability and speed goes from what I personally tried.

Since my business grew, I was seamlessly moved to their VPS solution, which is extremely reliable and fast. Seamless becomes a bigger deal, once your website grows to the point that you need it up all the time to maximize business profits. I’ve had other hosts put my site on the back burner and extremely slow servers, while I lost business and profits from people who didn’t want to wait 10 seconds for the page to load.

It’s the reliability, professional support, and page loading speed that has kept me a customer far past the introductory deal.

By the way, another thing that I really like is that when I call support, I get to speak with someone that actually understands what’s happening, instead of non IT people trying to help you by reading from a script. I tried top rated hosts and top advertised hosts out there, but in reality none of them came close to the up-time, speed, and expertise that I have grown accustomed to from InMotion Hosting. Trust me, that means a lot coming from someone who worked in IT for a long time.

Voitek Klimczyk
Hartford, CT
www.simplyadditions.com

An Affiliate Manager’s Tale: Joomla! World Conference 2013

I had the privilege of attending the 2nd Annual Joomla! World Conference this past November 8th – 10th in beautiful Boston, Massachusetts. With InMotion Hosting as a sponsor once again to support the Open Source Community, we were part of an amazing group of passionate developers, end users, and supporters.

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The Joomla! World Conference was one of the most unique events ever. I don’t say this lightly. I have been to tons of shows and conferences, but there is something special about the Joomla! community that sets these events apart from others.
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InMotion Hosting is the Power Sponsor of Joomla! World Conference 2013

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InMotion Hosting continues to support the Open Source Community and Joomla! users everywhere by once again sponsoring the Joomla! World Conference this year. The event was held in Boston, MA this past weekend.

With a one-click install process, it’s easy to host your Joomla! site with InMotion Hosting. Latest versions of MySQL5 and PHP5, high grade software, max speed zones and suPHP are just some of the hosting features that keep your Joomla! site secure and deliver content at blazing fast speeds. We also make it easy to transfer your Joomla! site from other hosts. Our technical support has specific Joomla! expertise and is available round the clock.

As a Power Sponsor of the Joomla! World Conference 2013, we had a booth and provided conference visitors with special hosting offers geared towards the Joomla! user base. Check out some of the pictures below.

We even gave away free Joomla! hosting to event attendees! Didn’t make it to the event? Click here to take advantage of the same limited time offer for FREE. This includes a FREE new domain for the first year. Go on, try us out and find out why InMotion Hosting is the way to go for your Joomla! sites.

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